Lisa Horsky
Wilmington
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Christiana Institute of Advanced Surgery
06.2025 - 09.2025
- Surgical scheduling of colonoscopies, hernias, excisions, EGDs, etc.
- Facilitated patient check-in and check-out processes, enhancing overall efficiency.
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Collected copayments and balances to maintain accurate patient billing
- Maintained HIPAA compliance and protected patient confidentiality at all times
- Scheduled, rescheduled, and confirmed patient appointments using electronic medical records (EMR) systems
Women’s Associate/Backroom Associate
Marshalls
12.2024 - Current
- Delivered personalized customer service by assisting shoppers with product selection, sizing, and styling in the women’s department.
- Received, unloaded, and organized incoming shipments
- Ensured accurate stock placement and efficient inventory flow.
- Supported the sales floor by pulling and restocking merchandise quickly based on store needs.
- Participated in regular inventory counts
- Helped reduce stock loss through careful handling of merchandise
- Supported loss prevention efforts
Personal Trainer and Fitness Floor Consultant
YMCA
06.2022 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Developed personalized training programs tailored to individual client goals and fitness levels.
- Programmed and coordinated training plans
- Implemented safety tactics for workers and members
- Personally trained clients
- Updated fitness equipment via preventative maintenance
Server
Metro Diner
04.2021 - 04.2022
- Verified orders for tables
- Expedited multiple tasks at once for guests
- Motivated other employees to live up to their potential
- Strengthened and refined the to-go orders and phone calls
- Facilitated floor plan for the entire restaurant
Server
Friendly's
06.2018 - 11.2020
- Responsible for guests, their orders, and to-go
- Organized food at the expo
- Sustained copious amounts of tables and their orders while helping out coworkers
- Managed guests’ concerns while working through the difficult times of the COVID-19 pandemic
Education
Bachelor's - Medical Diagnostics – Pre-PA, Minor – Forensic Science
University of Delaware
Newark, Delaware05-2025
Associates of Arts -
University of Delaware
Newark, Delaware05-2022
High school diploma -
Delaware Military Academy
Wilmington, Delaware06-2020
Skills
- Laboratories: Anatomy & Physiology, Biology, Biochemistry, Chemistry, and Microbiology
- Strength training
- Passion for fitness
- Medical terminology
- Time management
- Compassion
- Communication
- Customer service
- HIPAA compliance
- Insurance verification
- Strong work ethic
Certification
- American Safety & Health Institute CPR, AED, and Basic First Aid Certified - Certified in adult/child/infant
Timeline
Patient Service Representative
Christiana Institute of Advanced Surgery
06.2025 - 09.2025
Women’s Associate/Backroom Associate
Marshalls
12.2024 - Current
Personal Trainer and Fitness Floor Consultant
YMCA
06.2022 - Current
Server
Metro Diner
04.2021 - 04.2022
Server
Friendly's
06.2018 - 11.2020
Bachelor's - Medical Diagnostics – Pre-PA, Minor – Forensic Science
University of Delaware
Associates of Arts -
University of Delaware
High school diploma -
Delaware Military Academy