Lisa Horvath
Oak Harbor
Summary
Senior Business Analyst with 5+ years driving successful business processes at Rehrig Pacific Company. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
6
6
years of professional experience
Work History
Senior Business Analyst
Rehrig Pacific Company
04.2021 - Current
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
- Evaluated vendor proposals for technology solutions, ensuring alignment with organizational needs and budget constraints.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Spearheaded change management efforts during major system implementations, minimizing disruptions to daily operations while maximizing employee buy-in for new processes.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Collaborated with stakeholders to define project objectives and criteria.
- Collaborated with stakeholders to identify business needs and data sources.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
JDE User Support
Rehrig Pacific Company
04.2020 - 03.2021
- Enhanced user satisfaction by providing timely and effective technical support.
- Resolved complex issues for clients through thorough analysis and troubleshooting.
- Boosted customer retention with seamless support experiences and clear communication.
- Collaborated with cross-functional teams to develop tailored solutions for unique client needs.
- Streamlined internal processes to enhance team efficiency and improve response times.
- Developed comprehensive knowledge base articles for common issues, expediting resolution for future cases.
- Managed high-volume ticket queues, ensuring prompt attention and timely resolution of all requests.
- Conducted regular training sessions for team members to maintain up-to-date knowledge on product offerings and industry trends.
- Identified recurring issues and proposed process improvements, resulting in a significant reduction in problem recurrence rates.
- Served as an escalation point for difficult cases, utilizing advanced problem-solving skills to achieve satisfactory outcomes.
- Assisted in the development of user documentation to facilitate self-help resources for endusers.
- Contributed to the continuous improvement of support procedures by providing feedback on current practices and suggesting enhancements when necessary.
- Tracked metrics related to customer satisfaction levels, using data-driven insights to inform service delivery improvements continuously.
- Maintained strong working relationships with key stakeholders across multiple departments, fostering a collaborative approach to addressing user needs promptly and effectively.
- Established a reputation for exceptional customer service by consistently going above and beyond to exceed client expectations.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Offered assistance in implementing and developing training programs.
ERP Implementation Specialist
Rehrig Pacific Company
07.2018 - 03.2020
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Established clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication to stakeholders.
- Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.
- Coordinated resources efficiently across projects, balancing workload and maximizing productivity among team members.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Documented specialized data and requirements to address business demands.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Offered assistance in implementing and developing training programs.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.
Education
Bachelor of Arts - Communication/Public Relations
Old Dominion University
Norfolk, VA08.2011
Skills
- Data Analysis
- Process Development and Mapping
- Operations Analysis
- Project Management
- Requirements Gathering
- Decision Making
- Business Process Improvement
- User Acceptance Testing
- Change Management
- Gap Analysis
Timeline
Senior Business Analyst
Rehrig Pacific Company
04.2021 - Current
JDE User Support
Rehrig Pacific Company
04.2020 - 03.2021
ERP Implementation Specialist
Rehrig Pacific Company
07.2018 - 03.2020
Bachelor of Arts - Communication/Public Relations
Old Dominion University