Lisa Horvath

• Executed daily tasks with precision and efficiency.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Managed multiple calls at a time and oversaw 1300 client billing accounts.
• Confirmed insurance and employment details for billing accuracy
• Adhered to proper procedures ensuring compliance with FDCPA and HIPAA.
• Customized strategies based on unique financial circumstances to achieve account resolutions.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

2009-2012 Olive Garden - Server/hostess/trainer

• Customized services to meet every guest's requirement.
• Coached new employees in operational procedures and company policies.
• Handled numerous calls concurrently while greeting and accommodating customers.
• Processed cash and credit card transactions

1988-1995 American Arlines – Customer Service Agent/Agent

• Managed ticket counter to streamline passenger check-in process
• Oversaw gate operations for passenger check-in, facilitating seating and deplaning activities.
• Direct Agent Control Center, managing agent deployment for the operation of 141 flights per day at Nashville International Airport.

• Trained and motivated employees to perform daily business functions.
• Consulted with customers to assess needs and propose optimal solutions for their Animals.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to confirm bookings and appointments and nurture relationships.
• Successful business with annual Kennel bookings of $80,000 to $120,000