Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Lisa Host

Landisville,PA

Summary

Dynamic hospitality professional with extensive experience with multiple concepts,excelling in operational efficiency and customer service. Proven track record in staff training and inventory management, enhancing productivity and guest satisfaction. Adept at conflict resolution and maintaining health regulations, ensuring a safe and enjoyable environment for all patrons.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Lead Bartender

Fireside Tavern
Strasburg, PA
09.2014 - Current
  • Provided exceptional customer service by greeting and engaging guests in a friendly, positive manner.
  • Consistently maintained cleanliness of work area.
  • Responsible for serving consistent high quality cocktails in a fast paced environment while engaging customers.
  • Responsible for ordering and maintaining all beer inventory for restaurant and banquet facilities.
  • Functioned as a manager at end of night being responsible for guest experience and all financials.

Assistant Bar Manager

Aroogas
Lancaster, PA
04.2017 - 07.2017
  • Responsible for all aspects of shift management ie. voids, comps, bartender and server cash outs and end of night financials
  • Processed orders for liquor products from suppliers in a timely fashion in order to keep bars stocked at all times.
  • Collaborated with management team on ways to improve efficiency of bar operations.
  • Supervised the preparation of drinks for customers according to established recipes and standards.
  • Responsible for developing and training staff

General Manager

Isaacs Deli
Lancaster, PA
01.2008 - 08.2013
  • Oversaw product development initiatives from concept through completion stages.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.

General Manager

Chilis Bar and Grill
Lancaster, PA
02.2003 - 09.2008
  • Became the training manager for a region of seven restaurants. Responsible for training the trainer for all locations.
  • Developed management team and had three assistant managers promoted to GM.
  • Serve Safe instructor for the entire region. Had to achieve a score of 97% or higher on the test to earn this role. Responsible for making sure all employees in the region were following food safety code.
  • Oversaw product development initiatives from concept through completion stages.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

RN

Lancaster Regional Medical Center
Lancaster, PA
01.1987 - 01.2003
  • Responsible for all aspects of patient care in a critical care unit.

Education

Bachelor of Science - Biology/Nursing

Millersville University of Pennsylvania
Millersville, PA
01-1987

Skills

  • Inventory management
  • Profit and loss
  • Staff training/development
  • Labor cost controls
  • Conflict resolution
  • Team building

Accomplishments

  • Exceeded goals with Ecosure inspections while employed with Chili. If a restaurant received a score of 97% or better, the entire management team bonused.

Certification

  • RAMP certified

References

References available upon request.

Timeline

Assistant Bar Manager

Aroogas
04.2017 - 07.2017

Lead Bartender

Fireside Tavern
09.2014 - Current

General Manager

Isaacs Deli
01.2008 - 08.2013

General Manager

Chilis Bar and Grill
02.2003 - 09.2008

RN

Lancaster Regional Medical Center
01.1987 - 01.2003

Bachelor of Science - Biology/Nursing

Millersville University of Pennsylvania

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