Lisa Houston

*Greet and welcoming of all visitors.

*Handle variety of Administrative Support Tasks.

*Directing guest and answering their questions.

*Answer multi phones lines and transferring call as needed.

*Account Payable, WEX Reports & Petty Cash.

*Receive, Sort & Distribute daily mail/deliveries.

*Perform other Clerical receptionist duties such as Filing, Photo Copy &

Faxing.

*Order front office supplies as well as keep inventory of stock.

*Assist HR with Scheduling applicants for Interviews.

*Word & Excel.

*Assist customers in resolving their past due cable television service accounts.

*Negotiating payment arrangement on past due amounts with a sense of urgency and set deadlines.

*Follow established policies, procedures, and guidelines.

*Meet Call Center goals and productivity standards.

*Answered high volume of calls and direct callers to appropriate areas.
*Sorted and distributed mail to the Residents and the Staff.

*Assists Residents with any issues or help they may need.

*Prep and scan pertinent information into patient's electronic medical record.

*Process and assist in processing medical records, subpoenas and non-routine request.

*Electronically review patient records, review charts for completeness ensuring all required information is included.

*Answer phones, fax and email inquiries regarding medical records.

*Data entry of patient information into electronic records as well as charge entry for billing.

*Monitor and process onsite chart reviews from third parties.

*Assist Medical Records Director with Death Reports and Special projects.

*Prepare all medical records for closure, physician signatures and completion of discharge summary.

*ICD 9 and 10 codes.

* Handle large volume of inbound calls and assisting callers to appropriate departments.

*Assist in repairing and setting up teleconference equipment for meetings.

*Assist hotel guest with additional services to include but not limited to wake up calls, room service or any customer service issues.
Bill clients for telephone & internet usage.