Lisa Howard

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
• Achieved consistent growth with careful planning and execution of business development initiatives.
• Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
• Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
• Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
• Researched trends and current innovations to determine competition and develop competitive pricing points.
• Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
• Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
• Designed business plan to define concept, short-term and long-term goals and strategies.
• Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
• Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
• Conducted performance evaluations and provided constructive feedback to employees.
• Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
• Elevated customer satisfaction, responding promptly to feedback.
• Boosted annual sales with launch of e-commerce website, expanding market reach.
• Fostered innovation by encouraging team feedback and implementing new ideas for product improvement.
• Increased customer base by implementing targeted marketing strategies and engaging with community through local events.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Operated event catering and business management contract company.