Lisa Howard
Sparks,NV
Summary
Skilled Professional seeking a position using my 20 plus years of Managing responsibilities.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
NUTRITION FOODSERVICE DIRECTOR
Advanced Healthcare of Reno
03.2021 - 05.2025
- Planning, directs, organizes, and coordinates the activities of the Food Service Department to provide outstanding service to our patients.
- Establishes policies & procedures to provide administrative direction for menu formation, food preparation, distribution & service.
- Maintaining budget and P&L's, purchasing of all supplies for building, sanitation standards, safety practices, staffing, payroll, AP & AR, shipping/receiving and staff development.
- Assures compliance with standards of practice & regulatory requirements.
- Managed 8 staff members & worked with 42 patients & their family members
FOOD SERVICE DIRECTOR
Sierra Ridge Health & Wellness
10.2017 - 03.2021
- Planning, directing, & organizing the activities of the Food Service Department to provide outstanding service to our patients.
- Establishes policies & procedures to provide administrative direction for menu formation, food preparation, distribution & service.
- Maintaining budget and P&L's, purchasing of all supplies for building, sanitation standards, safety practices, staffing, payroll, AP & AR, shipping/receiving and staff development.
- Assures compliance with standards of practice & regulatory requirements.
- Managed 8 staff members & worked with 42 patients & their family members
- Implemented staff training programs to enhance service quality and operational efficiency.
FOOD SERVICE DIRECTOR
A 'Viands Reno, NV
12.2013 - 10.2017
- Establishes policies & procedures to provide administrative direction for menu formation, food preparation, distribution & service.
- Maintaining budget and P&L's.
- Purchasing supplies for building.
- Followed sanitation standards & safety practices.
- Experienced in payroll, AP & AR, shipping/receiving.
- Assures compliance with standards of practice & regulatory requirements.
- Managed 8 staff members & worked with 42 patients & their family members.
- Implemented staff training programs to enhance service quality and operational efficiency.
- Directed food service operations, ensuring compliance with health and safety regulations.
FOOD SERVICE DIRECTOR
Emeritus Memory Care Reno, NV
09.2013 - 12.2013
- Establishes policies & procedures to provide administrative direction for menu formation, food preparation, distribution & service.
- Maintaining budget and P&L's.
- Purchasing supplies for building.
- Followed sanitation standards & safety practices.
- Experienced in payroll, AP & AR, shipping/receiving.
Assures compliance with standards of practice & regulatory requirements. - Managed 8 staff members & worked with 42 patients & their family members.
- Implemented staff training programs to enhance service quality and operational efficiency.
Education
Licensed Certification of Completion -
University of North Dakota
Grand Forks, ND03.2012
Skills
- Customer Service & helping to resolve problems
- AP & AR
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Order processing
- Payroll
- Staff retention
- Compliance with all SOP's & all Regulatory Requirements
- Microsoft Software programs
- Data entry
Timeline
NUTRITION FOODSERVICE DIRECTOR
Advanced Healthcare of Reno
03.2021 - 05.2025
FOOD SERVICE DIRECTOR
Sierra Ridge Health & Wellness
10.2017 - 03.2021
FOOD SERVICE DIRECTOR
A 'Viands Reno, NV
12.2013 - 10.2017
FOOD SERVICE DIRECTOR
Emeritus Memory Care Reno, NV
09.2013 - 12.2013
Licensed Certification of Completion -
University of North Dakota
Summary
- Proficient in AP & AR, Time keeping & Payroll.
- Proficient in MS Word, Excel, Spreadsheet, Internet and can quickly learn new proprietary software.
- Professional Appearance and communication skills
- Maintained Inventory and ordered all supplies.
- Dedicated to customer service; have attended numerous trainings on.
- Excellent Customer relations and effective problem solving
- Proficient in QuickBooks and record keeping skills.
- Proficient on office equipment: typing 52 wpm, scanning, copiers, faxes, various printers, product scanners.
- Proficient in Medical Terminology
- Skilled in staff selection, training, maintaining morale, evaluations.
- Assures compliance with standards of practice & regulatory requirements