Hi, I’m
Lisa Howell
Skippack,PA
Summary
Organized and energetic Administrative Assistant with proven track record of providing first-class customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Knowledgeable and dedicated customer service professional with extensive experience in MS Office, Sharepoint, CRM, and Service Now Project Management/Ticketing platforms as well as Oracle ERP financial modules. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
29
years of professional experience
Work History
Willis Towers Watson
Customer Service Specialist
01.2010 - 07.2023
Job overview
- Answered phone and actively listened to customers, assisting with timely, courteous conflict resolution; escalated major issues when necessary.
- Responded to customers' technical inquiries submitted via online service tickets; researched problems, provided technical assistance and system training over phone and in person.
- Created user accounts, provisioned security access to new users in several Finance and Human Resource applications.
- Educated customers about internal time entry, expense report system, online Share Point/Team Collaboration Tool, etc. their associated policies and procedures.
- Collaborated with colleagues in other areas, such as Human Resources and Finance Resources.
- Managed outside collections from former employees to collect tuition reimbursement balances owed to company upon their termination of employment.
Towers Watson
Office Administrator
01.1995 - 12.2009
Job overview
- Administered basic new-hire training in internal systems: phones, time and expenses, office equipment, etc.
- Input HR data changes related to new and terminating employees.
- Maintained internal office lists/phone directories, etc.
- Scheduled meetings, booked conference rooms, ordered food and beverages, etc.
- Coordination of maintenance requests, i.e. building HVAC, office machines and equipment
- Answered multi-line phone system and enthusiastically greeted callers, provided took messages for senior managers/directors and redirected callers as appropriate.
- Backed up main receptionist, answering calls on multi-line phone system, transferring calls, etc. as well as greeting visitors, escorting them to conference room, ordering lunch, providing security badges, etc.
- Provided secretarial support to senior and mid-level managers, sending email correspondence, managing incoming and outgoing mail and faxing, scanning, faxing documents; filing and travel reservations.
- Opened and distributed incoming mail to promote quicker response to client inquiries.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Disseminated information to all staff (team of approximately 100 employees), such as benefit re-enrollment, new policies, security requirements (badges), emergency procedures, computer upgrades, office moves, etc.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Jules E. Mastbaum Vocational Technical High SchoolPhiladelphia, PA
High School Diploma
American Real Estate AcademyPhiladelphia
Real Estate Sales License from Real Estate Sales
Community College of PhiladelphiaPhiladelphia, PA
from Business Administration
Skills
- Customer Support
- Phone Support
- Proficiency in Multiple software applications, including MS Word, Excel and Teams
- Online Ticketing and Problem Tracking for customer problems and training inquiries
- Update training documentation on intranet
- Billing and Collections
- Time Management
- Calendaring and Scheduling
- Maintain office supply inventory
- Training and Mentoring
Timeline
Customer Service Specialist
Willis Towers Watson
01.2010 - 07.2023
Office Administrator
Towers Watson
01.1995 - 12.2009
Jules E. Mastbaum Vocational Technical High School
High School Diploma
American Real Estate Academy
Real Estate Sales License from Real Estate Sales
Community College of Philadelphia
from Business Administration
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