Summary

Overview

Work History

Education

Skills

References

Timeline

Lisa Hucks

Colombia,SC

Summary

Eager to apply my extensive healthcare experience and customer service skills in a Patient Services Representative role, I am dedicated to enhancing patient satisfaction and streamlining administrative processes.

Overview

years of professional experience

Work History

Babysitter & Primary Care Giver

09.2018 - Current

BABYSITTING & PRIMARY CARE GIVER OF NOW MY 5 Ability YEAR OLD GRANDSON

Patient Services Representative

MMC GROUP

Irving, USA

09.2023 - 03.2024

Company Overview: One of the biggest, successful drug manufacturing companies in the world
Website not provided
REMOTE PATIENT SERVICES - $17 AN HOUR /REMOTE BENEFITS VERIFICATION SPECIALIST
CUSTOMER FIRST & ONE CALL RESOLUTION, INBOUND AND OUTBOUND CALL SERVICE LS TO PATIENTS/CAREGIVERS/HCP’S, RECERTIFICATION/ANNUAL REVIEW OF RENEWING PATIENTS AND QUALIFYING NEW PATIENTS FOR ASSISTANCE CURRENT CALENDAR YEAR
ABILITY TO WORK INDEPENDENTLY AND AS A TEAM MEMBER, NAVIGATE MULTIPLE APPS/SCREENS AND INTERNET PROFICIENTLY, PREPARE AND PROCESS APPLICATIONS FOR ALTERNATE COVERAGE, PFIZER PATIENT ASSISTANCE PROGRAM, COMMERCIAL COPAY SAVINGS CARD, INTERIM CARE PROGRAM FOR PATIENTS WHO EXPRESS HARDSHIP AFFORDING MEDICATIONS
FAMILIARITY WITH GOVERNMENT, STATE MEDICARE BENEFITS AND PRESCRIPTION PART D PRESCRIPTION COVERAGE ALONG WITH SPECIALTY PHARMACIES AND MAIL ORDER DRUG COMPANIES, POLICIES, PROCEDURES, ESPECIALLY HIPPA COMPLIANCE, MULTI -LINE CLOUD BASED CONNECTOR, AVAYA 1X COMMUNICATOR, WARM TRANSFERRING AND CONFERENCE CALL SKILLS, WRAP UP CALL SKILLS AND DOCUMENTATION
UTILIZATION OF RESOURCES, MICROSOFT 365, FUSION DATABASE SYSTEM, EXCEL, POWERPOINT, MICROSOFT TEAMS APPLICATION DAILY USE, MICROSOFT EMAIL DAILY USE, COMMUNICATION WITH DISTRIBUTION FOR TRIAGES /SHIPMENTS OF MEDICATION FOR AND TO PATIENTS, DE ESCALATION OF CALLS, ESCALATION OF CALLS, PROBLEM SOLVING, EFFECTIVE COMMUNICATION, ORGANIZATION, DETAIL ORIENTATION
DATA ENTRY, RECORD CREATIONS: DATA INTAKE, DOCUMENT REVIEW, PERSON ACCOUNT CREATION, BENEFIT VERIFICATION, PRIOR AUTHORIZATIONS, ALTERNATE COVERAGE RESEARCH, ALTERNATE COVERAGE, MISSING INFORMATION, TEMPORARY PAP AND PAP CREATION AND PROCESSES FOR DETERMINATION OF ELIGIBILITY OR DENIAL OF ASSISTANCE SERVICES
KNOWLEDGE OF CURRENT FPL’S, KNOWLEDGE OF ALL THE VARIOUS MEDICAL AND PHARMACY COMPANIES POLICIES AND PROCEDURES, RECOGNIZING REPORTABLE AND NON REPORTABLE ADVERSE EVENTS AND QUALITY PRODUCT COMPLAINTS AND REPORTING TO DRUG & SAFETY
EXTERNAL/FOUNDATION ASSISTANCE INDEPENDENT CHARITIES, EDIT, CORRECT AND UPDATE DATABASE SYSTEM INFORMATION, SITE RELATIONSHIP AND REFERRAL CONTACT COMMUNICATION ANSWERING INQUIRIES AND OR TO OBTAIN INFORMATION, COMMUNICATION WITH OTHER DEPARTMENTS WITHIN THE PFIZER ORGANIZATION, LEADERSHIP AND MANAGEMENT
VERY INTENSE HIGH QUALITY IN DEPTH TRAINING, ASSESSMENTS, ATTEND ANY AND ALL ADDITIONAL AND REQUIRED TRAINING AND COACHING WITH YEARLY REQUIRED TRAINING ALONG WITH YOU HAVE TO PASS CREDENTIALING TO GO LIVE
One of the biggest, successful drug manufacturing companies in the world
Website not provided
PROGRAM SUPERVISOR: BRENDA GARZA, BRENDAGARZA@CENCORA.COM, (888) 222-8475
Jennifer Lee MMC Onsite Supervisor/RecruiterEmail: jlee@mmcgrp.com, Phone:972-215-5068

Customer Service/Laborer

Labor Ready

11.2011 - 03.2016

Company Overview: Labor staffing company
Website not provided
I was lead and driver of other employees to various job assignments from warehouse to retail
I was their call to person for special or big client assignments because I was dependable, trustworthy, organized and would make sure the assignment was done properly
I was also entrusted to drive the company van, have a gas card and distribute paychecks on occasion
Labor staffing company
Website not provided
$8-9 hr

Manager

Star Player Express

09.2009 - 03.2013

Company Overview: State approved transportation business
Website not provided
I managed and operated a state approved transportation business, customer service, dispatch
State approved transportation business
Website not provided
$26,000 annual

Head QA / Inventory Control

STANDARD CORPORATION

01.2001 - 05.2005

Company Overview: Company involved in shipping and receiving
Website not provided
I worked my way up from the only female forklift, clamp, Cheery Picker operator until management saw I was doing so well in shipping and receiving they had everybody become trained and certified
I was promoted to Head QA conducting daily cycle counts, research, discrepancy resolution, checking behind the other Cycle Counters Tally sheets and locations of product physically and with Cherry Picker, audits of loaded trailers
Then promoted to Inventory Control in charge of 3 warehouses of Sam's / Wal-Mart product which included daily reconciliation of inventory in Excel format, weekly emails of inventory status to all warehouse supervisors, on occasion would travel to other warehouse locations to investigate and was in charge of all OS&D's, etc
Company involved in shipping and receiving
Website not provided
$12.10 hr