Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Hunt

Langhorne,PA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Server

Cheesecake Factory
09.2023 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Answered customers' questions, recommended items, and recorded order information.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Checked guests' identification before serving alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Bartender

The Rose Group, Applebee's Bar & & Restaurants
12.2018 - 10.2023
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Server

Irish Rover Station House
07.2018 - 12.2018
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Established rapport with regular customers, fostering loyalty through exceptional service.

Server

Patriots Crossing Tavern
12.2017 - 07.2018
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Answered customers' questions, recommended items, and recorded order information.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Recruiter Manager

Mawson & Mawson, Inc
08.1998 - 12.2017
  • Sourced top-quality candidates through various channels including job boards, social media, and networking events.
  • Conducted thorough candidate pre-screenings, ensuring only the most qualified applicants were presented to hiring managers for consideration.
  • Continuously monitored industry trends, competitor strategies, and labor market conditions to drive effective recruitment planning and decisionmaking.
  • Customized wording of job profiles, social media techniques, and website subscriptions.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Maintained up-to-date knowledge of industry trends and employment legislation changes, ensuring compliance throughout the hiring process.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Introduced pre-employment assessments to evaluate critical skills and competencies, leading to better overall job fit for new hires.

Education

High School Diploma -

Neshaminy High School
Langhorne, PA
06-1997

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Suggestive selling
  • Dining area maintenance

Certification

  • Ramp Certification
  • RServing
  • January 2025

Timeline

Server

Cheesecake Factory
09.2023 - Current

Bartender

The Rose Group, Applebee's Bar & & Restaurants
12.2018 - 10.2023

Server

Irish Rover Station House
07.2018 - 12.2018

Server

Patriots Crossing Tavern
12.2017 - 07.2018

Recruiter Manager

Mawson & Mawson, Inc
08.1998 - 12.2017

High School Diploma -

Neshaminy High School

Similar Profiles

CREATE PROFILE
Lisa Hunt