Lisa Hunter
Virginia Beach,Virginia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable.
Overview
26
26
years of professional experience
Work History
Claims Representative II
DOMA Technologies
Virginia Beach, VA
02.2021 - Current
- Consistent and accurate data entry of personal health information and personal identifiable information
- Act as a liaison between Veterans, Private Health Care Providers and Department of Veteran's Affairs to obtain medical records.
- Provides medical release authorization forms to healthcare facilities to authorize release of patient private medical records
- Communicates with healthcare providers via phone.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Process a high volume of claims efficiently while maintaining quality standards.
- Provide quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Collaborate with fellow team members to manage large volume of claims.
- Check documentation for appropriate coding, catching errors and making revisions.
- Meet established productivity goals and quality standards
Customer Service Representative
Macy's
Virginia Beach, VA
10.2017 - 01.2020
- Signing, Fulfillment and Merchandising
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
Assistant Manager/Sales
Ashley Stewart
Norfolk, VA
07.2007 - 02.2012
- Hire and manage a team of employees
- Manage payroll and merchandising system
- Responsible for the achievement of store productivity, progress and activity levels
- Set employee goals and objectives.
- Developed and implemented sales strategies to increase customer base.
- Coached and mentored team members on effective sales techniques.
- Provided prompt resolution of customer complaints.
- Maintained accurate records of all sales transactions, returns, and exchanges.
- Ensured compliance with company policies and procedures related to sales operations.
- Monitored inventory levels to ensure availability of products for customers.
- Managed day-to-day activities of a team of 8-10 employees.
- Responded promptly to customer inquiries or complaints.
- Opened and closed store, set up registers and secured cash.
- Supported sales team members to drive growth and development.
Fulfillment Lead
Target
Virginia Beach, VA
09.2004 - 07.2006
- Provide exemplary customer service
- Provided guidance and support to team members in order to meet daily goals.
- Monitored performance metrics such as turnaround times, fill rates, accuracy rates.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Located merchandise from shelves and storage areas to fill orders.
- Unloaded merchandise from trucks and moved to designated areas for inspection and stocking.
- Packed and unpacked items, checking breakables before stocking on shelves.
Customer Service Representative
Montgomery Wards
Norfolk, VA
12.1997 - 02.2001
- Provide customer service
- Stock merchandise knowledge
- Produce sales
- Communicate effectively with clients.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Science in Criminal Justice Administration/Human Services -
University of Phoenix
06.2017
Associate of Arts in Human Service Management -
University of Phoenix
06.2014
Skills
- Ability to effectively communicate written and verbally
- Experience in working in a diverse background
- Flexible Schedule
- Time Management
- Documentation Review
- Microsoft Office
- Database Management
- Documentation research
- Decision-Making
- Interpersonal Communication
References
Available are upon request
Timeline
Claims Representative II
DOMA Technologies
02.2021 - Current
Customer Service Representative
Macy's
10.2017 - 01.2020
Assistant Manager/Sales
Ashley Stewart
07.2007 - 02.2012
Fulfillment Lead
Target
09.2004 - 07.2006
Customer Service Representative
Montgomery Wards
12.1997 - 02.2001
Bachelor of Science in Criminal Justice Administration/Human Services -
University of Phoenix
Associate of Arts in Human Service Management -
University of Phoenix