Summary
Overview
Work History
Education
Skills
Employer
Personal Information
Certification
Timeline
Generic

Lisa Hunter

Manager of Operations

Summary

To Whom it May Concern:


Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

When you are ready, I look forward to meeting to discuss your business needs and how I can contribute to your success.


Overview

6
6
years of professional experience

Work History

Manager of Operations

MedStar Health Urgent Care
08.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
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  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Wellness Coach
  • Manage 47 employees
  • Oversee 2 Urgent Cares and the regions float Medical Assistance and Rad Techs.

Medical Assistant

Urgent Care Bel Air
12.2019 - 08.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Medical Assistant

MedStar OB/GYN
10.2018 - 08.2021
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Verified patient insurance coverage and collected required co-payments.
  • Completed EKGs and other tests based on patient presentation in office.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Education

Bachelor of Arts - Allied Health

Towson University
Baltimore, MD
05.2021

Associate of Science - Medical Assistance/Allied Health

Harford Community College
Bel Air, MD
05.2017

Skills

  • Friendly, Positive Attitude
  • CPR Certified
  • Wellness Coach
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Staff Management
  • Team Leadership
  • Effective leader
  • Employee Scheduling
  • Relationship Building
  • Staff hiring
  • Strategic Planning
  • Goal Setting
  • Performance Improvement
  • Inventory Management
  • Inventory Tracking and Management
  • Customer Service Management
  • Hiring and Onboarding
  • Performance Improvements
  • Payroll Administration and Timekeeping
  • Desktops, Laptops, and Mobile Devices
  • Business Leadership
  • Cost analysis and savings
  • Revenue Generation
  • Mind Mapping
  • Business Development

Employer

MedStar Health Urgent Care Federal Hill

Personal Information

Title: CMA, CPR certified, Manager of Operations and Wellness Coach

Certification

  • Certified MA License - 2015
  • CPR

Timeline

Manager of Operations

MedStar Health Urgent Care
08.2021 - Current

Medical Assistant

Urgent Care Bel Air
12.2019 - 08.2021

Medical Assistant

MedStar OB/GYN
10.2018 - 08.2021

Bachelor of Arts - Allied Health

Towson University

Associate of Science - Medical Assistance/Allied Health

Harford Community College

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Lisa HunterManager of Operations