Lisa Hurmis

Assistant Store Manager

K-Mart / Sears Corporation

06.1978 - 06.1998

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Created and maintained safe and secure work environments for employees.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Analyzed customer feedback and implemented strategies to improve customer experience.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Increased employee retention, training staff in effective customer service techniques and product knowledge.
Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Implemented innovative programs to increase employee loyalty and reduce turnover.

Overview

Work History

Customer Service Representative

Assistant Store Manager

Education

Skills

Timeline

Customer Service Representative

Assistant Store Manager

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