Lisa Hutchins
York,ME
Summary
Medical Billing and Coding Specialist with 24 years providing administrative and patient support in hospital and medical office settings. Advanced knowledge of private insurance processes and codes.
Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.
Overview
27
27
years of professional experience
Work History
Certified Medical Coder
York Hospital
03.2012 - Current
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Input data into computer programs and filing systems.
- Verified, coded and added modifiers to diagnoses.
- Researched and resolved medical record discrepancies.
- Improved accuracy of medical coding by thoroughly reviewing patient records and assigning correct codes for diagnoses and procedures.
- Verified accuracy of patient information in medical records.
- Skilled at working independently and collaboratively in a team environment.
- Extensive knowledge of CPT and ICD10 coding
- Experience in eCW HMR
- Answering phones and making appointments for patients as needed
Correctly coded and billed medical claims for various hospital and nursing facilities.
Retail Sales Associate
Waves Boutique
06.2023 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted customers and helped with product questions, selections, and purchases.
Secretary
Hutchins Landscaping LLC
04.2015 - Current
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Experience with Quickbooks
- Post charges, send out bills and post payments
- Run payroll for small business of 7 people
- Balance bank register, run reports and do the Quarterlies.
- Seasonal business
Medical Coder and Biller
Seacoast Cardiology Associates
03.2000 - 03.2012
- Post Medicare, commercial insurance and self pay payments
- Post physician office charges, physician hospital charges and testing done in office
- Read and code hospital dictations for 12 physicians covering 3 hospitals: including History and Physical, Discharge summary, Cardiac procedures and Vascular procedures
- Extensive knowledge of CPT and ICD 9 coding
- Electronically submit claims and correcting rejected claims
- Follow up with Medicare and Commercial insurance appeals
- Assist patients with billing questions
- Experience in Medical Manager, Greenway and Paragon computer systems
- Negotiate payment plans for patients with outstanding balances
Hostess
Barnacle Billy's Etc
08.2006 - 10.2006
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Completed daily side work and opening and closing duties without fail.
- Accommodated special seating requests for guests to enhance satisfaction.
Front Desk Clerk
Gorges Grant Hotel
06.1997 - 03.2000
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and enthusiastically greeted callers.
- Housekeeping when needed
Education
Certified Medical Coder
AAPC
Online11.2017
High School Diploma -
York High School
York, ME06.1997
Skills
- Customer Service
- Honest and Dependable
- Friendly and Helpful
- Insurance coding (ICD-9 and CPT)
- Diagnostic Coding Accuracy
- Medical Terminology Familiarity
- Inpatient records coding
- Recordkeeping
- Billing and coding
- Certified Coding Specialist - Physician - Based
Timeline
Retail Sales Associate
Waves Boutique
06.2023 - Current
Secretary
Hutchins Landscaping LLC
04.2015 - Current
Certified Medical Coder
York Hospital
03.2012 - Current
Hostess
Barnacle Billy's Etc
08.2006 - 10.2006
Medical Coder and Biller
Seacoast Cardiology Associates
03.2000 - 03.2012
Front Desk Clerk
Gorges Grant Hotel
06.1997 - 03.2000
Certified Medical Coder
AAPC
High School Diploma -
York High School