Lisa Hutchison

Provided excellent customer service, handling customer purchases and returns. Assisted customers in applying for credit cards and assisted in price changes.

• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Established team priorities, maintained schedules and monitored performance.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Developed comprehensive training programs for new hires, ensuring seamless integration into the team and increased productivity.
• Optimized resource allocation by analyzing data trends and adjusting staffing levels accordingly, reducing operational costs.
• Evaluated employee performance on an ongoing basis providing constructive feedback and implementing personalized development plans that strengthened the team''s capabilities.
• Managed daily operations of a high-volume call center, maintaining exceptional service standards and minimizing downtime.
• Established lasting partnerships with vendors through strong relationship-building skills, negotiating favorable terms that benefited both parties involved.
• Resolved escalated customer complaints with diplomacy, resulting in amicable solutions that maintained long-term relationships.