Lisa I. Brooks
Tacoma,WA
Summary
Possess a proven track record with staff management and conflict resolution, enhancing customer satisfaction and workplace efficiency. Expert in cash handling and fostering team cooperation, significantly improved operational workflows and financial accuracy, demonstrating strong communication and leadership skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Bartell Drugs Corporation
02.2023 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maximize customer satisfaction.
- Ensured smooth operations effectively managing resources and staff allocation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved conflicts among team members, promoting a harmonious work atmosphere.
- Cultivated professional working relationships.
- Monitored daily and weekly KPIs to maintain on-track status.
Customer Service Lead
The Home Depot Inc
02.2020 - 02.2023
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Weekend Bookkeeper: balanced 20+ tills, maintained safe amount accuracy, managed cash increases and daily bank deposits.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Reviewed associate performance to identify training needs.
Front End Supervisor
Sam's Club
03.2018 - 01.2020
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Fostered culture of teamwork and cooperation among staff, leading to more effective problem resolution.
Customs Broker
Various
07.2000 - 01.2018
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Lawfully cleared merchandise through customs per client and government requirements.
- Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.
- Developed strong relationships with clients, fostering trust in our expertise as a customs broker.
- Managed import documentation, guaranteeing accurate submissions to government agencies.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
Education
Bachelor of Arts - English
Kennesaw State University
Kennesaw, GASkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Conflict resolution techniques
- POS and PC knowledge
- Strong verbal and written communication
- Customer service management
Certification
- Licensed Customs Broker (LCB) - U.S. Customs and Border Protection.
Timeline
Shift Supervisor
Bartell Drugs Corporation
02.2023 - 11.2024
Customer Service Lead
The Home Depot Inc
02.2020 - 02.2023
Front End Supervisor
Sam's Club
03.2018 - 01.2020
Customs Broker
Various
07.2000 - 01.2018
- Licensed Customs Broker (LCB) - U.S. Customs and Border Protection.
Bachelor of Arts - English
Kennesaw State University
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