Lisa Illingworth
Plainfield ,CT
Summary
Results-focused flight attendant dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Jetblue Airways Corp
Boston , MA
03.2011 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Human Services
Quinebaug Valley Community College
Danielson, CTHigh School Diploma -
Killingly High School
Dayville, CT06.1983
Skills
- Conflict Resolution Techniques
- Crew Resource Management
- Federal Guidelines
- Emergency Procedures Knowledge
- Regulation and Compliance Monitoring
- Guest Satisfaction
- Judgment and Decision-Making
- Flight Crew Coordination
- Pre-Flight Briefings
- Brand Promotion
- Passenger Interaction
- Baggage Handling
Timeline
Flight Attendant
Jetblue Airways Corp
03.2011 - Current
Human Services
Quinebaug Valley Community College
High School Diploma -
Killingly High School
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