Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Ingram

Wilson,NC

Summary

Dynamic Medical Receptionist with extensive experience at the Foot and Ankle Institute of the Carolinas, adept at managing patient scheduling and ensuring compliance with HIPAA guidelines. Proven ability to enhance office efficiency through effective communication and meticulous record-keeping, while excelling in co-payment collection and patient registration.

Overview

23
23
years of professional experience

Work History

Medical Receptionist

Foot and Ankle Institute of the Carolinas
05.2024 - 09.2024
  • Maintained current and accurate medical records for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Managed multi-line phone system and answered over 100 calls per day and pleasantly greeted patients.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Medical Receptionist

Family Medicine Downtown Tarboro
09.2020 - 03.2022
  • Transcribed phone messages and relayed to appropriate personnel.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and answered over 100 calls per day and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.

Front Desk Receptionist

Nash County Health Department
06.2001 - 08.2017
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Registered and verified patient records before triage with most up-to-date information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Answered over 100 telephone calls per day to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Education

High School Diploma -

Southeast Halifax High School
Halifax, NC

High School Diploma -

Edgecombe Community College
Tarboro, NC

Skills

  • Co-payment collection
  • Patient registration
  • EMR / EHR
  • Billing support
  • Medical office administration
  • Outpatient care
  • HIPAA guidelines
  • Referral verification
  • Typing and filing
  • Telephone etiquette
  • Appointment scheduling

Timeline

Medical Receptionist

Foot and Ankle Institute of the Carolinas
05.2024 - 09.2024

Medical Receptionist

Family Medicine Downtown Tarboro
09.2020 - 03.2022

Front Desk Receptionist

Nash County Health Department
06.2001 - 08.2017

High School Diploma -

Southeast Halifax High School

High School Diploma -

Edgecombe Community College

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