Lisa Ivancich
Roseville,CA
Summary
Self-motivated Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
21
21
years of professional experience
Work History
Administrator
Love And Divine Home Care
05.2014 - 01.2021
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Coordinated with human resources department to handle payroll and personnel databases.
- Managed company schedule to coordinate calendar and arrange travel.
- CPR/First Aid Certificate
- Managed 7 Employees, 12 Clients
- Worked closely with Physicians to provide optimal health and medical care to clients.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
- Maintained personnel records and updated internal databases to support document management
- Collected, validated, and distributed information to employees
- Computerized office activities, maintained customer communications, and tracked records through delivery
- Oversaw HR training, coaching, mentoring and staff retention
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication
- Developed monthly reports
- Managed day-to-day development issues
- Completed forms and reports to facilitate admission, transfer or discharge
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow
- Generated reports to suggest corrective actions and process improvements
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments
- Troubleshot employee concerns and recommended corrective actions to resolve issues
- Coordinated with human resources department to handle payroll and personnel databases
- Targeted new customers to grow geographic reach and increase revenue
Front Office Receptionist/Marketing Manager
El Monte Foot Clinic
01.2000 - 01.2010
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greet patients at front desk and engaged in pleasant conversations while managing check-in process.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Marketing to 80 private practice primary care physicians.
- Executed marketing plan to increase branding exposure,
- Curated marketing plan to maximize time management based on geographic areas. (Before GPS, Mapquest)
- Reported marketing progress to Physicians, and personnel to monitor progress in branding.
Education
Business Administration
College of San Mateo
San Mateo, CASkills
- Maintain Systems
- Contract Administration
- Equipment Usage Tracking
- Data Confidentiality
- Overcoming Obstacles
- Recordkeeping and File Management
- Marketing Initiatives
Pickleball, Home Organization, Home Design
I lived in Los Angeles region for 30 years. I have owned and remodeled three private homes, utilizing existing structure, including pools, basketball courts and putting green. Decorated each one. My husband retired in 2010 from his medical practice and we relocated to Sacramento region. Here in Sacramento we owned 3 homes during housing recession. I decorated each one. Two of them I have remodeled and reformatted the floor plans utilizing existing structure. I currently have real estate brokers showing my house to show what is possible. I am currently apart of a group that gets together once a month to share and discuss home design. I also have a passion for home organization.
I started to play Pickleball 6 months ago. Love the sport.
Additional Information
Married to Foot and Ankle surgeon. Raised four children, while working. Always giving service.
Timeline
Administrator
Love And Divine Home Care
05.2014 - 01.2021
Front Office Receptionist/Marketing Manager
El Monte Foot Clinic
01.2000 - 01.2010
Business Administration
College of San Mateo
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