Lisa Ivens
Plainfield,IL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adept to demonstrating gained valuable experience in post-sale support to Government Education and Healthcare in the Erate and Rural Health Care Programs. Highly-motivated employee with desire to take on new challenges.
Overview
14
14
years of professional experience
Work History
Sr. Sourcing Specialist – Erate/RHC Program
AT&T, INC.
Lisle, IL
04.2021 - 12.2023
- Conducted periodic reviews of supplier performance against contract terms.
- Coordinated with internal stakeholders on sourcing strategies and initiatives.
- Provided guidance on compliance requirements during the onboarding process for new vendors.
- Assisted in resolving invoice disputes between vendors and internal customers.
- Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
Billing Ops Analyst – Finance Operations
AT&T, INC.
04.2015 - 04.2021
- Audits the accuracy of moderately complex billing information entered in the system and monitors the operation of the billing systems
- Resolved clients’ billing inquiries and disputes by attending client meetings and providing timely responses to their e-mails and phone calls.
- Created reports, presentations, and other documentation for stakeholders.
- Developed procedures to ensure compliance with billing regulations.
- Monitored accounts receivable activity to ensure timely payment of invoices.
Associate Billing Ops Analyst
AT&T
Joliet, IL
01.2010 - 02.2015
- Identified opportunities for process improvements across the organization.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Utilized formulas to extract data from queries into Excel spreadsheets.
- Developed financial models to analyze data and identify potential risks.
- Resolved discrepancies between customers' remittances and invoices received.
Education
High School Diploma -
Lockport Township
Lockport, ILSkills
- Supplier Relationship Management
- Inventory management skills
- Documentation requirements
- Documentation skills
- Vendor Relationship Management
- Project Management
- Vendor Relations
- Cost Calculation
- Reliability
- Telephone and email etiquette
- Team Collaboration
- Decision-Making
Personal Information
Title: Billing Analyst
Accomplishments
- Lisa has volunteered to help in multiple areas within RECO. Her help with the Midwest Telco manual billing project helped her become more familiar with our Erate programs while making a significant contribution to our providing accurate discounting and invoicing for these customers.
- Development award
Timeline
Sr. Sourcing Specialist – Erate/RHC Program
AT&T, INC.
04.2021 - 12.2023
Billing Ops Analyst – Finance Operations
AT&T, INC.
04.2015 - 04.2021
Associate Billing Ops Analyst
AT&T
01.2010 - 02.2015
High School Diploma -
Lockport Township
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