Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Ivie

Sikeston,MO

Summary

Dynamic and results-oriented professional with extensive experience at Barnett Family Eyecare and Jackson R-2 School District, excelling in organization and customer service. Mastered HIPAA compliance and patient relations, significantly enhancing patient satisfaction and streamlining library media programs. Demonstrated exceptional collaboration skills, fostering team and cross-departmental partnerships to improve service delivery and resource utilization.

Diligent [Desired Position] with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

23
23
years of professional experience

Work History

Receptionist

Barnett Family Eyecare
01.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.
  • Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Reduced administrative errors by consistently verifying insurance information.
  • Improved patient follow-up, reducing missed appointments through effective reminder calls.
  • Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
  • Supported positive patient experience by offering assistance with filling out health forms.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.

School Library Media Specialist

Jackson R-2 School District
08.2002 - 07.2020
  • Increased collaboration between teachers and library staff through regular communication and joint lesson planning sessions.
  • Established a welcoming environment within the library space that encouraged students to utilize its resources for both academic pursuits and personal interests.
  • Partnered with classroom teachers to design research-based assignments aligned with curriculum standards and best practices in information literacy instruction.
  • Developed customized reading lists tailored specifically to individual student interests in order to promote independent reading habits and boost overall literacy levels.
  • Monitored budget allocations effectively to ensure adequate funding was available for necessary resources and programming within the school library media center.
  • Established a library volunteer program that provided opportunities for parents, community members, and older students to become involved in supporting the school library media center.
  • Improved access to educational resources by maintaining a well-organized and up-to-date collection of print, digital, and multimedia materials.
  • Implemented innovative technology tools within the library space, increasing student engagement and enhancing learning opportunities.
  • Provided professional development for faculty members on topics related to technology integration in the classroom, fostering increased teacher confidence in utilizing new tools.
  • Implemented a robust makerspace program within the library setting which fostered creativity, critical thinking, and collaboration among students.

Education

Master of Science - Elementary Education

Southeast Missouri State University
Cape Girardeau, MO
05-1990

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Patient scheduling
  • Patient registration
  • Microsoft office
  • HIPAA compliance
  • Appointment setting
  • Insurance verification
  • Appointment management
  • Payment collection
  • Reminder calls
  • Patient relations
  • Co-payment collection
  • Patient reception management
  • Patient callbacks
  • Customer service
  • Computer proficiency
  • Cash handling
  • Collaboration and teamwork
  • Patient referral

Timeline

Receptionist

Barnett Family Eyecare
01.2024 - Current

School Library Media Specialist

Jackson R-2 School District
08.2002 - 07.2020

Master of Science - Elementary Education

Southeast Missouri State University

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Lisa Ivie