Lisa Jackson
Orlando,FL
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Entry Specialist-Remote
Aston Carter/Lab Corp
07.2023 - 02.2024
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
Clinical Pharmacy Technician-Remote
Aston Carter- Prime Therapeutics
01.2022 - 02.2023
- Determines appropriateness for medications. Communicates decision to physicians, physician's office staff, medical management staff and/or pharmacists.
- Researches, resolves and documents prior authorization outcomes in pharmacy system.
- Communicates selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physician's office staff, medical management staff and/or pharmacists
- Coordinated verification and filling of more than [30] daily prescriptions in high-volume pharmacy environment.
Pharmacy Customer Service Representative
Walgreens
01.2019 - 04.2021
- Filled and dispensed medication prescriptions accurately as ordered by physicians.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
Resolution Specialist
Healthcare Support Staffing-Walgreens
01.2018 - 06.2018
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Streamlined resolution processes with established guidelines, leading to faster outcomes and better customer satisfaction.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
Education
GED -
Orlando Technical College - Mid Florida Tech
Orlando, FL06.2009
Skills
- Accuracy and Attention to Detail
- Spreadsheet Management
- Data Collection
- Data Processing
- Fast Typing Speed
- Customer Service-Oriented
- Independent worker
- Insurance Verification
- Pharmaceutical knowledge
- Prescription Verification
- Answering customer questions
- Confidentiality and HIPAA
- Billing Codes
- Records Maintenance
- Medical Coding Knowledge
- ICD-10 Coding
- Medical Billing Technology
- 10-Key Data Entry
- Reimbursements
- Information Inputting
- Claims Review
- Microsoft Office
- Obtaining Authorizations
- Benefits Verifications
- HIPAA Compliance
Certification
- Licensed Pharmacy Technician
Timeline
Data Entry Specialist-Remote
Aston Carter/Lab Corp
07.2023 - 02.2024
Clinical Pharmacy Technician-Remote
Aston Carter- Prime Therapeutics
01.2022 - 02.2023
Pharmacy Customer Service Representative
Walgreens
01.2019 - 04.2021
Resolution Specialist
Healthcare Support Staffing-Walgreens
01.2018 - 06.2018
GED -
Orlando Technical College - Mid Florida Tech
Similar Profiles
Ajah LoveAjah Love
Time and Expense Analyst at Aerotek/Aston Carter (Allegis Group)Time and Expense Analyst at Aerotek/Aston Carter (Allegis Group)
Sylvia MercadoSylvia Mercado
Customer Service Representative at Change Healthcare/Aston CarterCustomer Service Representative at Change Healthcare/Aston Carter
Tyisha RicksTyisha Ricks
Customer Service Representative at Aston Carter/AerotekCustomer Service Representative at Aston Carter/Aerotek
Estefanie CumbasEstefanie Cumbas
Spanish Instructor | Assistant Soccer Coach at Piedmont Academy, INCSpanish Instructor | Assistant Soccer Coach at Piedmont Academy, INC
Kendall RodriguezKendall Rodriguez
Babysitter at Erin VanNorstrandBabysitter at Erin VanNorstrand