Lisa Jackson
Temescal Valley,CA
Summary
Proactive and meticulous Solution Designer with over 20 years of experience in the clinical research space. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
21
21
years of professional experience
Work History
Manager, Solution Design
THREAD
04.2021 - Current
- Delivered precise analysis of protocols
- Created comprehensive journey maps for clients to visualize the entire study lifecycle, including participant, data, and site journeys
- Conducted evaluations of deployment studies and provided valuable input for enhanced solutions
- Ingested protocols and solutioned for potential clients
- Managed deliverables throughout the project lifecycle, from configuration bid defense to go-live.
- Enhanced company efficiency by authoring work instructions and scope of practices to ensure adherence to procedures and protocol
- Collaborated with product team to provide support and solve problems, ensuring quality assurance of systems and client apps
- Crafted efficient strategies for executing protocols and delivering applications
- Enhanced the skill set of junior designers through mentorship on design principles and techniques.
- Utilized extensive research on design trends, technology, and processes to effectively lead and guide the design team's work.
Ground Search and Rescue/Flood and Swift Water Technician
Texas Search and Rescue
10.2017 - 10.2020
- Maintained certifications and training requirements for GSAR (ground search and rescue) and FAST (flood and swift water technician)
- Coordinated 150+ events throughout the state to maintain and build relationships with other state agencies, raise awareness in the community, and raise funds
- Deployed to 120+ missions throughout 4 years
- Participated with the marketing team that raised over $800,000 for 501c3 TEXSAR as it is a volunteer-based rescue team that deploys throughout the entire state of Texas with over 400 members
Clinical Trial Manager
Austin Institute for Clinical Research
12.2015 - 10.2020
- Led a portfolio of 8 clinical trials while also serving as secondary support for an extensive range of over 30 additional trials
- Developed source material for various studies
- Successfully oversaw study involving over 60+ subjects, garnering the highest enrollment in the country
- Developed and nurtured strong partnerships with CRO, sponsor, and PI
- Maintained blind as unblinded pharmacist for several studies at a time
- Participated in investigator meetings
- Provided instruction to colleagues regarding protocols for subject visits and the effective utilization of source materials
- Managed the administration of study medication and treatment as per protocol
- Maintained GCP throughout daily practices
- Played a role in boosting enrollment by implementing effective recruiting tactics
- Ensured timely resolution of inquiries arising from EDC reviews and post-monitoring site visits
- Assisted PI in collecting documentation for study startup and closeout, including subject screening and enrollment, ICF review, and inclusion/exclusion assessment
Practice Administrator
Premise Health
02.2011 - 01.2016
- Directed operations across 3/500+ worldwide medical offices while partnering with an interdisciplinary team of 8 professionals from diverse organizations to harmonize policies and procedures as part of a company merger impacting more than 5000 employees.
- Managed the reporting of ROI and conducted business plan reviews for our client and company
- Maintain office compliance with AAAHC standards
- Effectively addressed and resolved multiple vendor queries.
- Conducted training sessions for newly recruited employees on Nextgen
- Super user for Nextgen
- Facilitated configuration for Nextgen to maximize EMR potential
- Ensured smooth service delivery by overseeing daily practice operations for both patients and providers.
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
Clinical Research
Pediatrics, Oncology, Plastic/reconstructive Surgery, Immunology
10.2003 - 02.2012
- Educate new parents on feeding schedules, how to breast feed and/or administer medications., Audiology and vision screening., Injection administration, vitals, phlebotomy, ear lavage, CLIA testing, in-house labs, Refill medications, return patient calls, schedule appointments
- Post-operative care and reiteration of post-op instructions, photos
- Set-up and assist with minor and major procedures, liaison to the doctor with patients
- Ensure that all labs and required tests are up to date., Hormone replacement liaison, review patient history and medication list with patients, vitals, room patients
- Ensure that all evaluations are completed and maintained
- Review ICFs and inclusion/exclusion criteria
- Support/super user for A4, Sevocity, Care Cloud, Nextgen, eClinicalWorks
- Assist in PACU, Welcoming and comforting patients, Assisting with bone marrow procedures.
- Supervised data collection by core research staff
- Assisted with analysis of research data in collaboration with research department.
- Designed, constructed and implemented research proposals, protocols and procedures.
Education
MA Certification, Medical/Clinical Assistant -
Kaplan College
San Diego, CA01.2004
Bachelor of Computer Science, Systems Engineer - Systems Engineering
San Diego Miramar College
San Diego, CA01.2003
Associate degree, Accounting and Business/Management -
Hill College
01.1997
Skills
- Writing policies and procedures
- Understanding Requirements presenting test case scenarios
- Software Testing and Development
- Project Management
- Configuration Solutioning
- Development Tools: JIRA, Confluence, SharePoint, Microsoft Office Suite
- Team Leadership
- Complex Problem-Solving
Career Overview
Driven leader with a strong focus on patient experience. 19+ years of solid clinical research coordination, administrative, marketing, project management, and systems engineering proficiency paired with extensive knowledge and expertise in a wide range of medical specialties providing increased efficiency and ultimately a greater level of patient, client, and team experience.
Timeline
Manager, Solution Design
THREAD
04.2021 - Current
Ground Search and Rescue/Flood and Swift Water Technician
Texas Search and Rescue
10.2017 - 10.2020
Clinical Trial Manager
Austin Institute for Clinical Research
12.2015 - 10.2020
Practice Administrator
Premise Health
02.2011 - 01.2016
Clinical Research
Pediatrics, Oncology, Plastic/reconstructive Surgery, Immunology
10.2003 - 02.2012
MA Certification, Medical/Clinical Assistant -
Kaplan College
Bachelor of Computer Science, Systems Engineer - Systems Engineering
San Diego Miramar College
Associate degree, Accounting and Business/Management -
Hill College
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