Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Lisa Jackson

Kirkwood

Summary

Dynamic and results-driven professional with extensive experience at Broome Developmental Center, skilled in crisis intervention and behavior management. Proven ability to foster client relationships and empower individuals through effective communication and problem-solving. Committed to enhancing service delivery and promoting positive outcomes for clients with developmental disabilities. Compassionate professional with background in social and human services, known for communication, empathy, and problem-solving to support individuals and communities effectively. Compassionate Developmental Assistant with background in providing support to individuals with developmental disabilities. Strengths include ability to understand and cater to unique needs, development of individualized care plans, and implementation of therapeutic interventions. Previous work demonstrates exceptional communication skills, innovation in problem-solving, and strong dedication towards promoting independence and improving quality of life for clients. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

27
27
years of professional experience

Work History

Developmental Assistant 1

Broome Developmental Center
Binghamton
03.2009 - Current
  • Maintained accurate records and documented client data in company databases.
  • Monitored client progress towards goals and objectives outlined in Individual Service Plans.
  • Attended training sessions related to supporting individuals with developmental disabilities.
  • Collaborated with other team members to provide comprehensive services for clients.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Facilitated activities that promote social, emotional, physical, and intellectual growth of clients.
  • Provided direct care and supervision for individuals with developmental disabilities.
  • Developed positive relationships with clients and their families through effective communication.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Collaborated with social workers to support patients.
  • Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Implemented behavior management strategies as needed to ensure a safe environment for all involved.
  • Created reports summarizing progress made by each participant throughout their treatment plan.
  • Responded quickly and appropriately to crisis situations involving clients.
  • Encouraged self-advocacy among clients while advocating on behalf of them when necessary.
  • Communicated regularly with family members about changes in the individual's behavior or condition.
  • Provided transportation to medical appointments or outings as needed.
  • Maintained accurate records regarding client's health, progress, treatments.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Assisted in the development of individualized plans to support participants with disabilities.
  • Fostered a supportive learning environment by providing instruction on daily living skills such as personal hygiene and meal preparation.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.

Youth Specialist

Wyoming Conference Childrens Home
Binghamton
06.2000 - 03.2009
  • Provided crisis intervention services when necessary.
  • Acted as a liaison between the agency and clients' schools or employers when needed.
  • Created an environment conducive to learning by establishing clear expectations.
  • Advocated for at-risk youth to improve daily environments and long-term prospects.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Ensured compliance with policies, procedures, laws and regulations pertaining to youth services.
  • Provided crisis intervention services during times of distress or emergency situations.
  • Implemented behavior management techniques to encourage appropriate behavior from participants.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Established trusting relationships with youths by providing consistent support.
  • Supported youth with nurturing and caring assistance focused on empowering and positive independence.
  • Provided guidance and support to youth regarding educational, behavioral, social, and emotional issues.
  • Collaborated with parents, teachers, and other professionals to ensure positive outcomes for youth.
  • Provided feedback on individual actions, behaviors and verbal responses.
  • Followed treatment guidelines and intervened in crisis situations.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Youth Specialist

Broome County Urban League
Binghamton
06.1998 - 03.2009
  • Organized recreational activities that promoted positive development among participants.
  • Planned and led activities with varied focus such as outdoor exploration, education and crisis intervention.
  • Developed and implemented skill-building activities to build students' abilities.
  • Created an environment conducive to learning by establishing clear expectations.
  • Advocated for at-risk youth to improve daily environments and long-term prospects.
  • Facilitated group sessions focusing on topics such as conflict resolution, self-esteem building.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Provided crisis intervention services during times of distress or emergency situations.
  • Monitored daily activities of youth participants in order to ensure safety at all times.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Encouraged constructive dialogue between participants while facilitating group discussions.
  • Addressed any concerns or complaints from parents or guardians promptly.
  • Kept youth safe and secure at facility and in public.
  • Encouraged each program participant to interact and provided numerous opportunities to engage with others and enjoy activities.
  • Supported youth with nurturing and caring assistance focused on empowering and positive independence.
  • Provided guidance and support to youth regarding educational, behavioral, social, and emotional issues.
  • Collaborated with parents, teachers, and other professionals to ensure positive outcomes for youth.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Human Resources Development

SUNY Broome Community College
Binghamton, NY

Skills

  • Client documentation
  • Individual service plans
  • Crisis intervention
  • Behavior management
  • Medication reminders
  • Team collaboration
  • Communication skills
  • Conflict resolution
  • Problem solving
  • Employee training
  • Heartsaver first aid CPR AED (first aid CPR AED)
  • Documentation skills

Affiliations

  • I love to sing im actually pretty good.I also am perusing a cosmetic career.

References

References available upon request.

Timeline

Developmental Assistant 1

Broome Developmental Center
03.2009 - Current

Youth Specialist

Wyoming Conference Childrens Home
06.2000 - 03.2009

Youth Specialist

Broome County Urban League
06.1998 - 03.2009

Human Resources Development

SUNY Broome Community College

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Lisa Jackson