Summary
Overview
Work History
Education
Skills
Profile Summary - Qualifications
References
Timeline
Generic
Lisa Jackson

Lisa Jackson

Norcross,Georgia

Summary

Highly dependable, reliable, and motivated individual with well over 18 years of experience in the General Medical Front office as well as Customer service. Ability to continuously display and provide excellent customer service skills leaving a lasting impression. Highly professional worker with superior organizational and communication skills and a Strong ability to handle multiple tasks and workloads under pressure. Well organized and detail oriented. enjoy working early morning hours and very reliable. Positive attitude and enthusiastic. I have strong communication and problem-solving skills, as well as the ability to work independently in a remote environment. I am a self-motivated individual who is passionate about delivering excellent customer service. EMR experience. Proficient in using computer software and strong ability to deal courteously and tactfully with clients, Epic system knowledge is a plus.

Overview

8
8
years of professional experience

Work History

CCR: Customer Care Representative

Continuum Global Solution/Everise
07.2024 - 04.2025
  • Took inbound calls from member's regarding medication refill for retail pick up and mail orders.
  • Checking order status, estimated copays for prescription, Assist with grievances & coverage determinations

CCR Operator

Randstad staffing/Kaiser Permanente CSCC
Remote, GA
01.2024 - 06.2024
  • Answer incoming calls in a professional, accurate, timely and courteous manner; new enrollment duties involves advising and guiding candidates in the enrollment process, assessing applications, handling documentation, collecting information, entering data, and providing customer service, Schedule appointment, new enrollment for insurance plans, Issued new insurance cards.
  • Provided accurate, valid, and complete information to customers.
  • Answered customer inquiries over the phone and via email.
  • Ensured compliance with data protection regulations when handling customer information.

Referral Coordinator

Medix Staffing/University Hospital of Cleveland Medical Care
Remote, GA
01.2023 - 01.2024
  • Help to facilitate communication and coordination between referring physicians and specialists.
  • Send referrals and documents to different departments, ensuring that patients get the care that they need in a timely manner, and that all their medical records are transferred correctly.
  • Communicated regularly with patients regarding their care plans following a referral.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Created reports on referral activity and outcomes.

Intake Coordinator for Pre-Cert, Referrals

Mind Lance Staffing/Cigna Healthcare
01.2022 - 11.2022
  • I guide patients through the healthcare admission process enter patient's information until the database completed fax request phone request and processed and approved referrals and sent it out for clinical review for approval, I retained thorough understanding of insurance registration authorization and follow up to ensure reimbursement for the clients

Surgery Scheduler

Prestige Staffing/Emory Healthcare
03.2021 - 12.2021
  • Consent Form/H&P Form for Pre-Op
  • Support patient operation with overall care.
  • I was the primary point of contact for all the customers, administrative, and scheduling needs.
  • Responsible organizing medical information, coordinating with doctors and other health professionals, and reaching out to the patients to inform them of the schedule medical procedures and appointments.

Medical Front Office Coordinator

Pediatric Endocrine Specialist
Johns Creek, GA
01.2019 - 02.2021
  • Company Overview: Medical Front office
  • Answer phones, check in/ outpatients, greeting patients, entering data, clerical work scheduling patient's appointments, explaining intake forms to the new patient processing payments after treatment, maintaining a high level of confidentiality.
  • Verify insurance. Collect copay.
  • Medical Front office
  • Managed administrative tasks related to patient visits including obtaining authorizations from insurance companies prior to treatment.
  • Maintained accurate logs of all incoming calls, messages, faxes and emails regarding patient inquiries or concerns.
  • Verified patient demographics, insurance information and medical histories.

Referral Coordinator

Advanced Urology Institute of Georgia
Snellville, GA
02.2018 - 11.2018
  • Help to facilitate communication and coordination between referring physicians and specialists.
  • Assist patients, and scheduling referrals from the primary care physician.
  • Managing health insurance issues.
  • I work directly with the patient's patient families depending on the patient's needs.
  • Communicated regularly with patients regarding their care plans following a referral.
  • Monitored patient progress throughout the referral process.

Medical Front Office Coordinator

Sandy Springs Pediatrics & Adolescent
Sandy Springs, GA
05.2017 - 01.2018
  • Answer phones, check patients in/ out, greeting patients, entering data, doing clinical work, scheduling patient appointments, explaining intake forms to new patient.
  • Processing payments after treatment.
  • Maintaining a high level of confidentiality
  • Prepared and maintained patient files and records.
  • Verified patient demographics, insurance information and medical histories.
  • Collected payments for services rendered and applied them to appropriate accounts.

Education

High school -

Chamblee High school
Chamblee
01.1982

Skills

  • Superior communication skills
  • Organizational skills
  • Ability to perform accurately in time-sensitive situations
  • Ability to perform accurately in high-pressure situations
  • Epic System
  • MS Office-Word
  • Outlook Express
  • Internet Explorer
  • Typing 35-40 WPM
  • Volunteer Work

Profile Summary - Qualifications

  • Highly dependable, reliable, and motivated individual with well over 18 years of experience in the General Medical Front office as well as Customer service.
  • Ability to continuously display and provide excellent customer service skills leaving a lasting impression.
  • Highly professional worker with superior organizational and communication skills and a strong ability to handle multiple tasks and workloads under pressure. Well organized and detail oriented. Enjoy working early morning hours and very reliable. Positive attitude and enthusiastic. Strong communication and problem-solving skills, as well as the ability to work independently in a remote environment. Self-motivated individual who is passionate about delivering excellent customer service.
  • EMR experience. Proficient in using computer software and strong ability to deal courteously and tactfully with clients. Epic system knowledge is a plus.

References

References available upon request.

Timeline

CCR: Customer Care Representative

Continuum Global Solution/Everise
07.2024 - 04.2025

CCR Operator

Randstad staffing/Kaiser Permanente CSCC
01.2024 - 06.2024

Referral Coordinator

Medix Staffing/University Hospital of Cleveland Medical Care
01.2023 - 01.2024

Intake Coordinator for Pre-Cert, Referrals

Mind Lance Staffing/Cigna Healthcare
01.2022 - 11.2022

Surgery Scheduler

Prestige Staffing/Emory Healthcare
03.2021 - 12.2021

Medical Front Office Coordinator

Pediatric Endocrine Specialist
01.2019 - 02.2021

Referral Coordinator

Advanced Urology Institute of Georgia
02.2018 - 11.2018

Medical Front Office Coordinator

Sandy Springs Pediatrics & Adolescent
05.2017 - 01.2018

High school -

Chamblee High school

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