Lisa Jacobs
Cordova,Tn
Summary
Skilled Mental Health Technician with in patient training and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.
Overview
34
34
years of professional experience
Work History
Mental health technician
Lincoln Trail Behavior Health
04.2008
- Work with adults and children with their social health and behavior skills.
Direct Support Provider
Clara Bulter Nursing
08.2022 - Current
- Assisted in the coordination of medical appointments for clients, providing transportation when needed while also serving as an advocate during visits.
- Completed comprehensive training programs in behavior management strategies, allowing for successful implementation of positive reinforcement techniques within the home setting.
- Delivered exceptional support during transitional periods such as moving into a new home or adjusting to changes in routine or environment.
- Strengthened relationships between clients and their families by facilitating open communication channels and offering guidance on supporting their loved one''s development.
- Administered medications accurately according to prescribed schedules, helping clients maintain optimal health outcomes.
- Ensured client safety by conducting regular home assessments for potential hazards or areas requiring improvement.
- Increased community integration by accompanying clients on outings and social events to promote socialization and engagement.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each client''s unique needs and goals.
- Communicated effectively with families, keeping them informed about their loved one''s progress and addressing any concerns or questions.
- Acted as a liaison between clients and service providers, ensuring all necessary supports were in place to maximize the client''s quality of life.
- Developed strong rapport with clients by demonstrating empathy, understanding, and active listening skills.
Certified nursing assistance & home health certified
All Care
01.2015 - 06.2017
- Daily care of residence in the home, providing assistance with daily activities of living such as personal care, grooming services, assistance with cooking and light housekeeping
- Also provided ambulatory assistance as needed.
Resident Care
Community Alternative Company
02.2006 - 04.2008
- Staffing employees, schedule patients for transportation to different places, and provide mental health care.
Senior clerk
Polinsky Childrens Center for County of San Diego, CA
01.1999 - 01.2002
- Supervise day shift clerks, and provided administrative and clerical support for the staff
- Agency liaison for temporary employees
- Contacted a temporary agency to ensure proper payment for temporary staff
- Verify all hours worked
- Prepare a monthly billing report to coordinate with the agency
- Approve overtime
- Contact the various agencies to request temporary staff and explain duties
- Telephone coordinator Responsible for the installation of over 200 new phones
- Worked closely with Pennant Alliance for service repairs in system equipment
- Troubleshoot phones to determine malfunctions
- Responsible for the payroll of 300 county employees Maintaining a running log of personal action forms
- Picking up checks and preparing them for distribution
- Do audit for all checks received prior to distribution
- Inform payroll of missing checks
- Schedule the intermediate clerk typist monthly work schedules Mid Month review of time off request
- Determine coverage needed for the following month
- Assemble a flow chart note in the absences and vacant positions
- Member of the North County advisory group Attended monthly meetings on behalf of the San Diego County employees as a representative spokesperson.
Intermediate clerk typist
Vital Records
01.1999 - 01.2000
- High volume of customer service dealing with the park and death records
- Prove Real certificates to determine errors or lift off marks
- Inform fathers of their rights for paternity testing
- Monthly spreadsheet indicating the numbers of certificates distributed
- Responsible for barrio permits
- Crossmatch with the state of California database for birth certificates.
Intermediate Clerk Typist
Epidemiology
01.1993 - 01.1998
- Determine eligibility, according to state guidelines, for the AIDs drug assistance program
- Interview clients for qualifications and income verification renewals
- On a monthly basis, mailed out 500 prescriptions verified to various homes
- Checked state of California database to verify clients insurance.
Telecommunications
01.1991 - 01.1993
- Directory assistance for the county of San Diego, local city, and government information.
Education
Certifications CNA/HHA -
San Diego city schools
12.2002
Ongoing studies towards bachelors degree in business -
University of Phoenix
12.1996
Associates degree in psychology -
San Diego City College
12.1993
Skills
- More than 15 years of experience in administrative/clerical field Effectively prioritized and organized workload in a consistently changing environment Ability to create and present an excellent image of the organization and its services to customers Able to handle conflict resolution Provide friendly and courteous customer service
Accomplishments
10-Year Service Award
Awards
- Recipient of the Team Player Award from Health Service, Epidemiology
- 10 years service reward
Timeline
Direct Support Provider
Clara Bulter Nursing
08.2022 - Current
Certified nursing assistance & home health certified
All Care
01.2015 - 06.2017
Mental health technician
Lincoln Trail Behavior Health
04.2008
Resident Care
Community Alternative Company
02.2006 - 04.2008
Senior clerk
Polinsky Childrens Center for County of San Diego, CA
01.1999 - 01.2002
Intermediate clerk typist
Vital Records
01.1999 - 01.2000
Intermediate Clerk Typist
Epidemiology
01.1993 - 01.1998
Telecommunications
01.1991 - 01.1993
Certifications CNA/HHA -
San Diego city schools
Ongoing studies towards bachelors degree in business -
University of Phoenix
Associates degree in psychology -
San Diego City College