Lisa Jacobs

The Home Depot Inc

07.1995 - 11.2024

Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Managed daily store operations to ensure optimal customer service and employee productivity.
Rotated merchandise and displays to feature new products and promotions.
Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
Unloaded, sorted and stored incoming merchandise.
Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
Managed shipping and receiving team, overseeing training, schedules and work assignments.