Lisa Jacobson
Activities Assistant, Receptionist
Alameda,California
Summary
Friendly receptionist and activities assistant with background in assisted living communities. Knowledgeable about customer service, activities for seniors and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
19
19
years of professional experience
Work History
Receptionist
Alma Via San Rafael
San Rafael, CA
02.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Received and routed business correspondence to correct departments and staff members.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Answered 50 plus phone calls on multi-line telephone, directing callers to appropriate company personnel.
- Assisted activities director to ensure fun experiences for residents.
Concierge
Aegis Living
Corte Madera, CA
09.2019 - 01.2022
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Star employee September 2020
- Developed and maintained courteous and effective working relationships.
- Assisted activities director to ensure fun experiences for residents.
Front Desk Associate
Waterfront Hotel
Oakland, CA - CALIFORNIA
12.2016 - 08.2019
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered 50 plus calls per shift responding to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Answered guest questions and referred to local points of interest.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Asked customers questions to meet special requests.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Explained details regarding property to acclimate patrons to resort environment.
Front Desk Associate
San Jose Marriott
San Jose, CA
05.2014 - 09.2016
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered 50 plus calls using multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Answered guest questions and referred to local points of interest.
- Collected room deposits, fees and payments.
- Asked customers questions to meet special requests.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
Front Desk Associate
Courtyard By Marriott
Henderson, NV
02.2012 - 04.2014
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered 50 plus call using multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Answered guest questions and referred to local points of interest.
- Collected room deposits, fees and payments.
- Asked customers questions to meet special requests.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Explained details regarding property to acclimate patrons to resort environment.
Sales
Mandalay Bay Resort & Casino Las Vegas
Las Vegas, NV
08.2002 - 01.2012
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Completed orders and organized product deliveries to meet customer timetables.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Received 100% for mystery shop score
Education
Associate of Science - Travel And Tourism
Kingsborough Community College of The City University of New York
Brooklyn, NY12.1993
Skills
- Multi-Line Phone Systems
- Scheduling and Calendar Management
- Visitor and Customer Relations
- Report Preparation
Accomplishments
- Earned employee of the month 2020
- Earned 100% during mystery store shop
- Made deans list at Kingsborough Community College
Timeline
Receptionist
Alma Via San Rafael
02.2022 - Current
Concierge
Aegis Living
09.2019 - 01.2022
Front Desk Associate
Waterfront Hotel
12.2016 - 08.2019
Front Desk Associate
San Jose Marriott
05.2014 - 09.2016
Front Desk Associate
Courtyard By Marriott
02.2012 - 04.2014
Sales
Mandalay Bay Resort & Casino Las Vegas
08.2002 - 01.2012
Associate of Science - Travel And Tourism
Kingsborough Community College of The City University of New York
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