Summary
Overview
Work History
Education
Skills
References
Timeline
Receptionist

Lisa Jaggers

Philadelphia,PA

Summary

Dynamic professional with extensive experience in customer service and administrative support at Jefferson. Proven ability in appointment scheduling and medical authorizations, coupled with strong problem-solving skills. Adept at managing call traffic and utilizing office equipment to enhance operational efficiency. Committed to delivering exceptional service and fostering positive client relationships.

Overview

22
22
years of professional experience

Work History

Receptionist

Jefferson
Warminster, PA
10.2022 - Current
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered incoming calls, took messages, and transferred calls.
  • Scheduled and confirmed appointments for new and existing patients.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Utilized office equipment, such as printers, copiers, and fax machines.
  • Checked patients in and out for appointments.
  • Did medical authorizations and referrals for patients
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.

Campaign Coordinator

Clarion Brands/Bridges Consumer Healthcare
Bensalem, PA
04.2018 - 01.2022
  • I called pharmacies and doctor's offices to educate them on products.
  • Sent out coupons and information to their place of business.
  • I did reports, mailings, faxing, filing, and followed up with the doctors' offices and pharmacies.
  • Helped my team come up with ideas to promote our products, and solve any issues that may arise.

Customer Service Representative

The MCS Group
Philadelphia, PA
01.2015 - 02.2018
  • Performed administrative tasks such as filing paperwork, updating databases.
  • Create authorizations for attorneys' clients to sign to retrieve medical records and billing records.
  • Call and follow up with attorneys for legal documentation forms, including authorizations, power of attorney, death certificates, and any other forms needed.
  • Call locations, such as hospitals and doctor offices, to retrieve medical records and billing records.
  • Trained employees.

Human Resources

Target
Philadelphia, PA
01.2013 - 01.2014
  • Provided secretarial support by entering, formatting, and printing information.
  • Organizing work, answering phones, and relaying messages.
  • Cashier
  • Welcome new employees, and set them up for orientation.
  • Provide payroll information by collecting time and attendance records.
  • Submit employee data reports by assembling, preparing, and analyzing data..

Account Representative

HealthCare Receivable Specialists
Philadelphia, PA
01.2003 - 01.2011
  • Helped 100 to 150 people per month obtain medical insurance.
  • Maintain complete and correct files of all insurance information and contracts.
  • Handle inward client and patient requests.
  • Performed all other duties as assigned, including answering phones, scanning, etc.

Education

High School Diploma -

Little Flower Catholic High School For Girls
Philadelphia, PA
06-1998

Skills

  • Appointment scheduling
  • Medical authorizations
  • Office equipment operation
  • Call management
  • Customer service
  • Mail handling
  • Medical records
  • Payroll
  • PC hardware
  • Microsoft Word
  • Microsoft Windows 7
  • Legal documents
  • File maintenance
  • Epic System
  • Problem solving

References

References available upon request.

Timeline

Receptionist

Jefferson
10.2022 - Current

Campaign Coordinator

Clarion Brands/Bridges Consumer Healthcare
04.2018 - 01.2022

Customer Service Representative

The MCS Group
01.2015 - 02.2018

Human Resources

Target
01.2013 - 01.2014

Account Representative

HealthCare Receivable Specialists
01.2003 - 01.2011

High School Diploma -

Little Flower Catholic High School For Girls

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