Lisa James
Westminster,CO
Summary
Dedicated Police Records Technician & Trainer enthusiastic about assisting staff to develop top-notch knowledge and skills in NIBRS coding, CCJRA/CORA redaction and CCIC processing. Motivational and engaging leader with 19+ years of Law Enforcement industry experience. Advanced skills in planning, organizing and prioritizing work, customer service and communication, and leading with empathy and integrity.
Overview
32
32
years of professional experience
Work History
Police Records Technician / Trainer
Westminster Police Department
Westminster, CO
11.2017 - Current
- Utilized NIBRS coding skills to accurately process diverse types of police reports
- Managed requests for police records from numerous Government agencies and the general public. Implemented redaction in accordance with CORA/CCJRA guidelines if required.
- Ensured timely closure of daily receipts and facilitated deposit processing
- Provided comprehensive training to new records technicians covering NIBRS coding, report processing, CORA/CCJRA requirements for record release, and protocols for entry/removal of stolen & recovered property as well as wanted parties. Emphasized proper handling techniques for hot hits on CCIC/NCIC.
- Partnered with trainers and supervisors to track the training progress of new technicians, guaranteeing their successful completion of the program.
Police Dispatcher /Certified 911 Public Safety Telecommunicator
Denver 911
Denver, CO
04.2009 - 05.2012
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
Police Officer
Denver Police Department
Denver, CO
04.1992 - 07.2002
- Protected citizens through crime prevention, law enforcement, and suspect apprehension.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Investigated suspicious persons or activities to determine if criminal activity was present.
Education
Some College (No Degree) - Communications, Presentations and Human Relations
Dale Carnegie of Colorado
Denver, COPublic Speaking And Communication
Toastmasters International
AuroraSome College (No Degree) - Public Speaking
Front Range Community College
Westminster, COSkills
- Customer Service
- Team Training
- Multitasking and Organization
- Relationship Building
- Works Well Under Pressure
- Deadline compliance
- Documentation And Reporting
- Workload Management
- Performance Improvement
- Attention to Detail
Accomplishments
- December of 2023 I applied and interviewed for a position on the Emerging Leaders program with the City of Westminster. This is offered every 2 years, to all employees in the City of Westminster, and there are 25 openings. It is a year long training for employees looking to move into management. They train using assessments, guest speakers and guest trainers, activities for team building, ending with a group project to be presented to City Leaders. I was fortunate to receive an offer to join this amazing group of people and be offered the opportunity to learn leadership skills that I can use to promote within Westminster or anywhere I should go.
References:
- Jeff Thompson 720/209-8711
- Bill Stanley 720/334-1872
- Jeff Douglas 303/472-0784
Timeline
Police Records Technician / Trainer
Westminster Police Department
11.2017 - Current
Police Dispatcher /Certified 911 Public Safety Telecommunicator
Denver 911
04.2009 - 05.2012
Police Officer
Denver Police Department
04.1992 - 07.2002
Some College (No Degree) - Communications, Presentations and Human Relations
Dale Carnegie of Colorado
Public Speaking And Communication
Toastmasters International
Some College (No Degree) - Public Speaking
Front Range Community College
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