Lisa James
Pulaski,TN
Summary
Detail-oriented customer service professional with a strong background in data entry and call center operations. Skilled in multitasking and adapting to dynamic environments, consistently delivering effective solutions and fostering positive customer relationships.
Overview
20
20
years of professional experience
Work History
Customer Care Representative
Alight Via Randstad
Remote From Home
08.2025 - Current
- Assisted customers with inquiries and resolved issues efficiently through effective communication.
- Utilized CRM software to track customer interactions and ensure accurate record-keeping.
- Adapted quickly to changing processes and product information to provide up-to-date support.
- Collaborated with team members to enhance customer service procedures and response times.
- Provided thorough product knowledge to assist customers in making informed decisions.
- Followed up on unresolved issues, ensuring timely resolutions and improved customer satisfaction rates.
- Maintained a professional demeanor while managing high call volumes during peak periods.
- Helped large volume of customers every day up to 40-45 calls with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Adjunct Professor
UT Southern
Pulaski, TN
06.2007 - 05.2014
- Developed and implemented engaging lesson plans to enhance student learning outcomes.
- Facilitated discussions and provided constructive feedback to foster critical thinking skills.
- Evaluated student performance through assessments and tailored instructional strategies accordingly.
- Collaborated with faculty to integrate interdisciplinary approaches into course curricula.
- Mentored students in academic and career planning, promoting personal growth and success.
- Taught Math and Science courses, providing instruction to up to 200+ undergraduate students.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
- Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.
Assistant Director of Student Support Services
UT Southern
Pulaski, TN
08.2006 - 05.2014
- Led strategic planning initiatives to enhance program effectiveness and student engagement.
- Developed and implemented policies that improved operational efficiency across departments.
- Mentored staff, fostering professional growth and enhancing team performance.
- Collaborated with faculty to design curriculum aligned with institutional goals and industry standards.
- Facilitated workshops aimed at promoting best practices in academic administration.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
- Oversaw budget management, ensuring financial resources were allocated effectively to support strategic goals.
Education
Bachelor of Science - Biology
Martin Methodist College/ UT Southern
Pulaski, TN05-2008
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- Customer relations
- First call resolution
- Product knowledge
- Conflict mediation
- Database research
- Product education
- Time management
- Multitasking and organization
- Empathy and patience
- Active listening
Timeline
Customer Care Representative
Alight Via Randstad
08.2025 - Current
Adjunct Professor
UT Southern
06.2007 - 05.2014
Assistant Director of Student Support Services
UT Southern
08.2006 - 05.2014
Bachelor of Science - Biology
Martin Methodist College/ UT Southern