Lisa Janet Simoneau
Lewiston,ME
Summary
Dynamic Management & Program Analyst with a proven track record at the Department of Veterans Affairs, excelling in project management and stakeholder engagement. Successfully upgraded the National Patient Portal, enhancing security and usability, while driving performance improvements and ensuring regulatory compliance. Passionate about delivering exceptional service and fostering team collaboration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Management & Program Analyst
Department of Veterans Affairs
Washington, DC
08.2022 - Current
- Championed upgrade of twenty-year-old National Patient Portal to enhance security and usability.
- Supervised change management efforts for transition to secure authentication methods for protection of Veteran information systems.
- Managed stakeholder engagement for 140 My HealtheVet Coordinators, focusing on training and issue resolution.
- Conducted data analysis to ensure program effectiveness and operational efficiency.
Executive Director / Chief Executive Officer, SES
Sioux Falls VA Health Care System
Sioux Falls, USA
01.2020 - 08.2022
- Directed Sioux Falls VA Health Care System as Chief Executive Officer, managing $295 million budget and 1,200 staff.
- Led COVID-19 initiatives encompassing testing, vaccination, and care for patients.
- Pioneered VISN 23 Specialty Care Integrated Care Community to advance specialty services regionally.
- Secured Pathways to Excellence designation for Nursing Service through strategic improvements.
- Oversaw significant construction projects including renovations of surgical offices and new Mental Health Building.
- Launched Veteran and Employee Experience Program, enhancing service delivery through dedicated management.
- Elevated SFVAHCS trust score to exceed national averages with high satisfaction ratings from Veterans.
- Transformed Community Living Center rating from two stars to five stars.
Associate Director / Chief Operating Officer
South Texas Veterans Health Care System
San Antonio, USA
03.2018 - 01.2020
- Reduced Prosthetics backlog of outstanding consults by 77%, leaving only 21 aged consults between 30 and 60 days.
- Managed budget exceeding $800 million while maintaining fiscal responsibility.
- Oversaw approval of 223.5 new full-time equivalent employees, enhancing facility workforce to over 4,200.
- Led reconciliation process for all positions across healthcare system to ensure optimal staffing.
- Directed Consolidated Clinic Project, a 191,000 sf Health Care Center scheduled for completion in 2021.
- Successfully recruited Logistics Chief who transformed service culture to prioritize customer support.
- Chaired newly established VISN 17 Equipment Subcommittee responsible for equipment acquisitions and standardization.
- Completed Harvard Kennedy School Senior Executive Fellows program to advance leadership skills.
Assistant Director / Chief Administrative Officer
Miami VA Health Care System
Miami, USA
08.2013 - 03.2018
- Served as Assistant Director at Miami VA Healthcare System, a level 1a facility for veterans.
- Managed Environmental Management Service, Voluntary Service, Prosthetics, Logistics, and Communications.
- Corrected inefficiencies in Prosthetics program, resolving improper clothing allowance and backlog of over 12,000 consults.
- Implemented administrative actions addressing Logistics leadership issues and successfully recruited new leadership team.
- Initiated culture change in Environmental Management Service to enhance cleanliness and customer service.
- Established shelter-in-place program during Hurricane Irma for over 500 essential employees and 200 dependents.
- Achieved recognition for outstanding performance of Youth Volunteer Program within Voluntary Service.
Lead Health System Specialist / COO Trainee
CAPT James A Lovell Federal Health Care Center
North Chicago, USA
07.2012 - 08.2013
- Conducted FHCC Efficiency Study as chair to review staffing and identify cost-saving opportunities.
- Evaluated integration outcomes as chair of FHCC Integration Team for Naval Clinic Great Lakes and North Chicago VAMC consolidation.
- Engaged in strategic planning during academic retreat to enhance program growth and research capabilities.
- Graduated from Health Care Executive Fellows (HCEF) Class of 2012, focusing on executive health care training.
Associate Director / Chief Operating Officer
VA Information Technology Center
Philadelphia, USA
07.2007 - 07.2012
- Led technical and administrative teams spread across United States, Korea, and Germany.
- Executed coordination efforts for Pharmaceutical Redesign application alongside VHA program offices and Medical Center Leadership.
- Provided critical testimony for VA in federal civil trial regarding former employee's claims.
- Administered one of five national Corporate Data Centers operating under Department of Veterans Affairs.
Education
Master of Public Administration -
Florida Atlantic University
Boca Raton, FLBachelor of Arts - Politics
Randolph-Macon Woman's College
Lynchburg, VAJunior Year Abroad -
University of Reading
EnglandSkills
- Project management
- Data analysis
- Change management
- Stakeholder engagement
- Performance improvement
- Regulatory compliance
- Strategic planning
- Budget management
- Personnel interviewing
- Supply chain management
Volunteer Activity
- Randolph-Macon Woman’s College Alumnae Association, Class Secretary, 2009 - Present, Class Agent, 2009, 2019, Reunion Committee Chair, 2013, 2024
- Project Management Institute Maine - Treasurer, 2024 - Present
Job Related Training
- Harvard Kennedy School Senior Executive Fellow Program, 2018
- Health Care Executive Fellow Program, 2012
- Master Certificate in Project Management from George Washington University, 2008
- Leadership VA, 2006
- Health Care Leadership Institute, 2005
Certification
- Project Management Professional (PMP)- PMI International
- Fellow of the American College of Healthcare Executives (FACHE)
Timeline
Management & Program Analyst
Department of Veterans Affairs
08.2022 - Current
Executive Director / Chief Executive Officer, SES
Sioux Falls VA Health Care System
01.2020 - 08.2022
Associate Director / Chief Operating Officer
South Texas Veterans Health Care System
03.2018 - 01.2020
Assistant Director / Chief Administrative Officer
Miami VA Health Care System
08.2013 - 03.2018
Lead Health System Specialist / COO Trainee
CAPT James A Lovell Federal Health Care Center
07.2012 - 08.2013
Associate Director / Chief Operating Officer
VA Information Technology Center
07.2007 - 07.2012
Master of Public Administration -
Florida Atlantic University
Bachelor of Arts - Politics
Randolph-Macon Woman's College
Junior Year Abroad -
University of Reading
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