Lisa A. Jardine
Morrisonville,NY
Summary
Customer-oriented Store Manager offering over 20+ years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
26
26
years of professional experience
Work History
General Manager
Staples,Inc
Plattsburg, NY
04.2010 - Current
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Improved profitability by executing daily, weekly and monthly floor plan changes
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
General Manager
Sears Holdings
South Burlington, VT
02.2007 - 03.2010
General Manager
Sears Holdings
New Hartford, NY
03.2004 - 01.2007
General Manager
Sears Holdings
Plattsburgh, NY
04.2001 - 02.2004
Operations Manager
Sears Holdings
Plattsburgh, NY
04.1999 - 03.2001
Brand Central Manager
Sears Holdings
Plattsburgh, NY
10.1997 - 03.1999
Education
High School Diploma -
Dannemora High School
Dannemora NYCompletion of Various Business/leadership Programs
Sears University Training Program
Business acumen/leadership development
Staples Leadership Development
Skills
- Profit and Loss Management
- Recruitment and hiring
- Coaching and Mentoring
- Sales Leadership/Analysis
- Promotional planning
- Performance monitoring
- Retail Operations
- Budgeting and cost control
- Shift Scheduling
- Merchandising ability
- Inventory Control
- Problem-Solving
Timeline
General Manager
Staples,Inc
04.2010 - Current
General Manager
Sears Holdings
02.2007 - 03.2010
General Manager
Sears Holdings
03.2004 - 01.2007
General Manager
Sears Holdings
04.2001 - 02.2004
Operations Manager
Sears Holdings
04.1999 - 03.2001
Brand Central Manager
Sears Holdings
10.1997 - 03.1999
High School Diploma -
Dannemora High School
Completion of Various Business/leadership Programs
Sears University Training Program
Business acumen/leadership development
Staples Leadership Development
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