LISA JARRETT

• Managed claims processing and resolution for complex insurance cases.
• Managed and coordinated the investigation of complex claims to ensure accuracy, efficiency and compliance with applicable laws.
• Led team in reviewing policy coverage and claims documentation.
• Reviewed claim decisions to determine if they are consistent with regulations, policies and procedures.
• Collaborated with legal teams on disputes and litigation matters.
• Implemented process improvements that streamlined claims handling procedures, reducing processing time and increasing accuracy.
• Analyzed trends in claims data to enhance risk management strategies.
• Evaluated existing processes for managing claims operations in order to identify areas of improvement.
• Prepared detailed reports outlining results of investigations into large or complex claims cases.
• Ensured compliance with regulatory standards and internal policies.
• Facilitated communication between clients, agents, and underwriting departments.
• Motivated team members to maintain targeted turnaround time to obtain processing goals.
• Managed team members effectively to meet high production standards with accurate results.
• Monitored objectives to determine effectiveness of workflows, facilitating training, and mentoring for improvement.
• Developed training programs for new claims adjusters, enhancing their skills and improving claims processing efficiency.
• Guided junior team members in handling complex claims cases.
• Organized regular training sessions for staff on new industry trends, best practices and legal requirements.
• Maintained up-to-date knowledge on current industry trends, regulations and developments.
• Monitored staff performance to ensure high quality service delivery and adherence to established standards.
• Created systems for tracking key performance indicators, facilitating data-driven decision-making to improve turnaround times and customer satisfaction.
• Implemented corrective action plans when errors or irregularities were identified during reviews.
• Conducted audits on all claims related documents to identify any discrepancies or inaccuracies.
• Researched case law involving insurance coverage issues in order to develop appropriate solutions for unique claim scenarios.
• Analyzed historical data regarding previous claims activity in order to assess risk levels associated with various types of claims.

• Established and implemented Large Loss and Contents Teams to effectively handle all Large Losses across all coverage lines
• Established and implemented a Dispute Resolution team to manage pre-litigation and litigation processes.
• Developed and maintained proper reserving practices to ensure company solvency and proper loss ratio results
• Delegate settlement authority and utilize delegated authority effectively, and with sound judgment regarding claim settlement value, settlement negotiations, policy application, and legal principles
• Monitored and analyzed key performance indicators related to claims and customer service to identify areas for improvement.
• Champion a culture of customer service excellence where all are committed to providing a differentiated claims customer experience
• Collaborated with executive leadership on operational developments and supported special projects to enhance overall efficiency.
• Recommended and implemented improvements for internal audits and market conduct exams to ensure compliance and operational integrity.
• Managed staff development initiatives to support growth and ensure alignment with company policies.
• Participated in meetings to discuss new product initiatives and current product modifications, focusing on strategies for company growth and profitability.
• Continuously develop talent by creating opportunities for direct reports to grow, strengthen new skills and promote
• Oversee the selection of top talent, deliver continuous coaching and apply tools and processes to reinforce behaviors that ensure service excellence, and hold Supervisors accountable for the development of their team
• Inspire a culture committed to identifying process efficiencies to continuously improve how work is completed
• Set and align the operation on key success factors and goals, ensuring objectives align to broader claims functional goals
• Foster a collaborative environment that inspires and motivates a large number of employees
• Effectively coach and provide development/career guidance for direct reports.
• Utilize complex data to analyze and evaluate current processes and procedures

Field adjusted all lines, managing daily claims and large loss commercial claims.

Managed claims process including litigation, appraisal, and mediation to ensure resolution.

Handled daily claims for fire, water, theft, sinkhole, liability, and vandalism.

Handled claims for hurricanes and multiple spring/summer storms, including wind, hail, tornado, and flood.

• Development of CAT Planning for multiple carrier clients using their policy guidelines to optimize resource efficiency
• Design, implementation, buildup and aggressive growth of independent adjuster’s roster of experienced claim professionals to promote exceptional service delivery
• Directed adjusters with clear guidance to enhance operational success
• Directed adjusters efficiently to enhance performance
• Cultivate and maintain excellent relationships with carrier clients, independent adjusters, policyholders, local code enforcement agencies as well as state regulators.
• Cultivate and maintain excellent relationships with carrier clients, independent adjusters, policyholders, local code enforcement agencies as well as state regulators.

• Inside Sr. Claims Examiner including wind, hail, tornado for several Florida based carriers handling residential claims including pre-litigation and Appraisal settlement.
• Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
• Processed and paid claims adhering to designated authority level, ensuring compliance and accuracy.
• Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
• Entered and maintained claim transactions, payments, reserves, and documentation for efficient claims handling.

• Reviewed, evaluated, and adjusted claims to ensure fair and prompt settlements for all parties involved.
• Completed accurate estimates that adhered to carrier's best practices, facilitating efficient claims processing.
• Documented claims details through written descriptions, photographs, and sketches to ensure comprehensive claim records.