Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Jefferson

Richfield,Minnesota

Summary

Hardworking and motivated with several years of experience in front-office functions including customer service, phone, scheduling, copier and fax machine. Demonstrating leadership, excellent organizational skills, and time management. Extensive knowledge of ICD-10-CM and CPT coding, medical terminology, and other administrative tasks. Worked with various computerized coding programs and electronic health records. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Clinic Business Representative Associate

Allina Health
04.2023 - Current
  • Greet and welcome patients in person or by phone
  • Provide a standard registration process by collecting demographic and financial data and entering information into electronic medical records
  • Schedule appointments Verify eligibility and benefits information for payers
  • Collect co-pay or deductibles
  • Refers complex questions as needed
  • Obtain signatures from patients as needed
  • Use resources, tools and procedures to complete accounts in assigned work queues
  • Operate a multi-phone system which would include transferring calls, handling messages and paging
  • Other duties as assigned.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Stayed current on company offerings and industry trends.
  • Managed efficient cash register operations.

Massage Therapist

Essence of Touch- Owner/Operator
01.2010 - 01.2019
  • Maintained clients' treatment records and designed short term, long term after care programs
  • Scheduled appointments for a team of four therapists, and managed medical documents
  • Performed daily medical billing thoroughly, and accurately to insurance companies for payment
  • Partnered with several local chiropractors to provide therapeutic services to clients injured through auto accident injuries, workmen's compensation and sports injuries.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Collaborated with physical therapists and other medical professionals to provide holistic care.
  • Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
  • Collaborated with healthcare professionals to integrate massage therapy into broader treatment plans, optimizing patient recovery.
  • Negotiated with suppliers to secure high-quality massage oils and supplies at competitive prices, enhancing client experience while managing costs.
  • Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
  • Pioneered mobile massage service for elderly and immobile clients, extending wellness benefits to wider community segment.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Maintained a bi-weekly payroll for 10 employees

Assistant Office Manager

Krogan Chiropractic
01.2004 - 01.2009
  • Registered new and existing clients ensuring their demographics and insurance information is accurate
  • Put patients on their therapy sessions and take patients off therapy sessions
  • Use standard office equipment such as computers, phones, and photocopiers
  • Medical billing, review, assign accurate medical codes to ensure timely payment
  • Ensures all medical records and files are up to date.
  • Balanced daily cash transactions, accurately maintaining financial records for the front office department.
  • Managed room inventory to optimize revenue opportunities during high-demand periods.
  • Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Education

Certified Medical Coder - Medical Insurance Billing, Medical Coding,

Integrity Medical Coding
Boston, MA
10.2022

Medical Administrative Assistant - Medical Insurance Billing, Medical Coding,

Summit Academy OIC
Minneapolis, MN
11.2021

Licensed Massage Therapist -

Minneapolis School of Massage And Bodyworks
Minneapolis, MN
08.1997

Skills

  • ICD-10-CM, HCPCS Level II and CPT requirements and procedures
  • Strong understanding in medical terminology across a broad range of medical practice areas
  • Technical understanding
  • Time Management
  • Microsoft (word, power point, office, excel)
  • Review, assign accurate medical codes to ensure timely payment
  • Teamwork and Collaboration
  • Problem-Solving
  • Written Communication

Certification

  • Certified Medical Administrative Assistant- Summit Academy, OIC- Opportunities Industrialization - November 12, 2021
  • CPC- Certified Professional Coder - Apprentice -AAPC - October, 2022
  • Licensed Massage Practitioner - Minneapolis School of Massage and Bodywork, Inc. - August 19, 1997
  • Introduction to Oncology Coding - (Live or On Demand) - Integrity Coding and Billing Educational Consulting - AAPC CEU Approved - Index # 23350403251023A - May 20, 2024
  • Comprehensive ICD 10 CM Coding Course (Live or On - Demand) Integrity Coding and Billing Educational Consulting - AAPC CEU Approved - Index # 230ICBE092123854A
  • Foundations of Coding and Billing for Integumentary and Dermatology (Live or On-Demand ) - Integrity Coding and Billing Educational Consulting - AAPC CEU Approved - Index # 2302ICBE0915231007A - June 15, 2024
  • COBGC Exam Prep and Review Boot Camp (Live or On-Demand) - Integrity Coding and Billing Educational Consulting - AAPC CEU Approved - Index # 2310ICB09262023412A - July 08, 2024
  • Correct Coding for Hysterectomy Procedures (Live Demand - AAPC CEU Approved - Index # 2311ICBE1004231133A - July 08, 2024

Timeline

Clinic Business Representative Associate

Allina Health
04.2023 - Current

Massage Therapist

Essence of Touch- Owner/Operator
01.2010 - 01.2019

Assistant Office Manager

Krogan Chiropractic
01.2004 - 01.2009

Certified Medical Coder - Medical Insurance Billing, Medical Coding,

Integrity Medical Coding

Medical Administrative Assistant - Medical Insurance Billing, Medical Coding,

Summit Academy OIC

Licensed Massage Therapist -

Minneapolis School of Massage And Bodyworks

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Lisa Jefferson