Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
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Lisa Jefferson

Lisa Jefferson

Parker,CO

Summary

Highly adaptable and forward-thinking residential/commercial loan processor with over 30 years of industry experience. Holds a Paralegal Degree emphasizing Real Estate Law, providing expertise in securitizing assets for various types of loans. Certified Notary Public specializing in closing residential mortgage loans, drafting contracts, and navigating the foreclosure process. Proven ability to excel in high-stress situations, eager to embrace new challenges and learn new skills.

Overview

28
28
years of professional experience

Work History

Legal Specialist / Paralegal

CoBank
09.2024 - 05.2025
  • Drafting and sending Unilateral Extension Letters
  • Drafting and sending Renewal Letters
  • Drafting both Corporate Resolutions and Incumbency Certificates
  • Helping on the team wherever possible
  • Contractor for 9 Months
  • Advised on regulatory compliance issues across multiple sectors, minimizing potential fines or penalties for noncompliance.
  • Developed comprehensive legal strategies to address complex cases, leading to successful outcomes for clients.

Loan Processor

Origence Lending Services
08.2023 - 05.2024
  • Review and Analyze Auto Loan Packages from Dealers around the country to hundreds of Lenders/ Credit Unions across the nation.
  • Responsible for packaging deals and funding contracts with 99.50% accuracy.
  • 2nd Level other Loan Processors to ensure SLA timeframes have been met and to ensure our loan quality has a 99.50% accuracy if not greater than.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.

Finance Assistant

Schomp Automotive Group
12.2022 - 06.2023
  • Arranged financing for customers for both new and used vehicles.
  • Responsible for packaging deals and funding contracts.
  • Send/scan all finance contracts for remittance daily and log all contracts sent.
  • Contributed to successful grant applications through meticulous research, tracking, and submission of required financial documents.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Senior Loan Processor

American Financing Corporation
11.2017 - 05.2023
  • Closed roughly 30-35 files with a rolling pipeline of about 80 to 100 files.
  • Processed Jumbo, Conventional, FHA, VA, USDA and Bond Loans.
  • Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
  • Took charge of the file from set-up to closing with complete borrower communication.
  • Completed the initial credit and documentation review and requested the necessary verifications, appraisal, HOA documents and title work.
  • Submitted to UW for the initial approval and then for the final approval (Clear to Close).
  • Updated locks as necessary. Sent the initial CD as well as subsequent CD's as necessary to stay within compliance.
  • Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
  • Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
  • Streamlined loan processing by implementing efficient workflow systems and task prioritization.

Senior Loan Processor

Caliber Home Loans
12.2014 - 06.2017
  • Closed roughly 22 files with a rolling pipeline of about 25 to 40 files.
  • Processed Jumbo, Conventional, FHA, VA, USDA and Bond Loans
  • Completed the initial credit and documentation review and requested the necessary verifications, appraisal, HOA documents and title work.
  • Requested all loan conditions from the borrowers, realtors and closing agents.
  • Submitted to UW for the initial approval and then for the final approval (Clear to Close).
  • Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
  • Assisted in training junior loan processors, resulting in increased productivity across the team.
  • Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
  • Provided quick turnaround times to maintain fast-past schedule.

Mortgage Loan Processor

Citywide Home Loans
08.2012 - 09.2014
  • Closed roughly 15-20 files with a rolling pipeline of about 30 to 50 files.
  • Processed Jumbo, Conventional, FHA, VA, USDA and Bond Loans
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Loan Processor

Account Temps / Hancock Mortgage Partners
05.2012 - 08.2012
  • Processed conventional loans. Submitted files to underwriting and cleared all conditions for closing.
  • Order subordinations, title, payoffs and other various processing documents.
  • Work with loan officers and customers directly to achieve a quick and efficient closing.
  • Expedited closings by diligently reviewing financial documents for accuracy and promptly addressing discrepancies as needed.
  • Cultivated strong relationships with clients, realtors, and title companies to facilitate smooth transactions during the loan process.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Prepared file for final clear-to-close by branch management.
  • Served as a reliable point of contact for both internal teams and external partners throughout deal closures ensuring efficient information flow.
  • Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
  • Ensured seamless transaction coordination between various parties involved, including lenders, attorneys, and other professionals.

Loan Processor

Pulte Mortgage
03.2010 - 03.2012
  • Processed FHA, VA, USDA and conventional loans. Submitted files to underwriting and cleared all conditions for closing.
  • Electronic loan files and work within 7 systems to process a file. Experience with TX, FL, CA, OR, NV, AZ, CO, IL, MO, MI, MN, OH and IN.
  • Experienced in various Down Payment Assistance Programs, Mortgage Credit Certificates, State and County Bond Programs and USDA loans.
  • Closing 20-26 per month with a Backlog of 100 files at any given time.
  • Pipeline was all purchases and worked with the borrower's directly.
  • Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
  • Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
  • Promoted teamwork within the department by fostering an inclusive environment and encouraging open communication among colleagues.
  • Increased productivity by implementing time-saving strategies such as standardized checklists and document templates.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Handled any conditions sent from underwriting departments.

Loan Processor / Loss Mitigation Specialist

Atlantic Mortgage
01.2003 - 01.2009
  • Processed and Implemented procedures to make the company run more efficiently. Ability to negotiate, problem solve and adapt to change to get the job done.
  • Performed quality control audits on closed files. Submitted files to underwriting and cleared all conditions for closing.
  • Order subordinations, title, payoffs and other various processing documents. Work with loan officers and customers directly to achieve a quick and efficient closing.
  • Moved into the foreclosure department. Worked up options in lieu of foreclosure for the borrowers that included loan modifications, forbearance and short sales.
  • Requested lien searches, ordered and reviewed BPO and scheduled a field contact to knock on the door if we didn't get any response.
  • Contributed to the growth of the organization by consistently meeting or exceeding sales objectives.
  • Collaborated with underwriters to expedite loan approvals, resulting in faster closings for clients.
  • Mentored junior processors, sharing knowledge and best practices to improve overall team performance.
  • Played an instrumental role in achieving company goals through consistent achievement of individual targets.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Remained updated with latest information related to mortgage products and services being offered.
  • Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
  • Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
  • Developed and implemented sales strategies to increase revenue.
  • Developed expertise in niche markets by conducting thorough research on industry-specific challenges faced by potential clients, enabling more targeted outreach efforts.

Sr. Loan Processor / Manager

Falcon Mortgage
01.2002 - 01.2003
  • Processed and closed the majority of Jumbo / Conventional Loans with a high emphasis on Construction to Permanent financing.
  • Ability to interact and communicate with varied customers, realtors and building personnel.
  • Responsible for the duties of loan disbursement, processing, closing, pipeline maintenance and having good rapport with high profile clients and legal business organizations.
  • Represented Falcon Mortgage in a meeting every Monday with the builder to discuss the pipeline and to align it with the builders closing time frame.
  • Helped to manage a four-person mortgage office and reported it back to the General Manager.
  • Coordinated seamlessly with sales teams to ensure proper alignment of expectations and timelines between clients and internal departments.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Reduced loan processing time by developing and employing standardized documentation procedures.

Loan Processor

Wells Fargo Home Mortgage
01.2000 - 01.2002
  • Processed FHA, VA and conventional loans.
  • Submitted files to underwriting and cleared all conditions for closing.
  • Processed bond packages to various counties for their first-time homebuyers programs as well as Colorado Housing and Finance Authority files (CHFA).
  • Set up and completed loan submission packages.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.

Loan Processor

US Home Mortgage
01.1997 - 01.2000
  • Processed FHA purchase loan transactions for the state of Texas. Submitted files to underwriting and cleared all conditions for closing.
  • Processed bond packages to various state agencies.
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
  • Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
  • Conducted credit analyses on applicants to assess risk levels prior to approval decisions.
  • Utilized loan origination software to process and track loan applications.
  • Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
  • Assisted clients in understanding complex loan agreements, ensuring clarity and transparency.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.

Education

Associate of Applied Science - Paralegal Studies

Arapahoe Community College
Littleton, CO
12.2010

Skills

  • Microsoft Office and Various LOS Systems Well versed in Encompass
  • Junior Underwriting
  • Notary public
  • Proficient in Conventional, FHA, VA, USDA, Portfolio, Bond Loans and MCC Programs
  • Teamwork and collaboration
  • Fraud detection capabilities, Risk assessment
  • Closing procedures, Escrow Coordination
  • Regulatory compliance
  • Pipeline management experience
  • Title review expertise
  • Various Bond Programs
  • Loan processing expertise
  • Communication proficiency
  • Residential mortgage lending regulations
  • Appraisal review, Title examination, Credit evaluation, Processing documents
  • Customer service oriented
  • Attention to detail, Problem-solving abilities, Multitasking, Organizational skills
  • Critical thinking
  • Excellent Verbal and Written communication
  • Work Independently or on a Team
  • Analytical thinking and Professionalism

Accomplishments

Collaborated with team of 2 in the development of the USDA training materials for all branches in the US, Underwriting, Loan Processors, Loan Officers, Closing, Funding and Branch Managers.

Affiliations

  • NAR Certified Residential Mortgage Closer / Presenter

Languages

English
Full Professional

Timeline

Legal Specialist / Paralegal

CoBank
09.2024 - 05.2025

Loan Processor

Origence Lending Services
08.2023 - 05.2024

Finance Assistant

Schomp Automotive Group
12.2022 - 06.2023

Senior Loan Processor

American Financing Corporation
11.2017 - 05.2023

Senior Loan Processor

Caliber Home Loans
12.2014 - 06.2017

Mortgage Loan Processor

Citywide Home Loans
08.2012 - 09.2014

Loan Processor

Account Temps / Hancock Mortgage Partners
05.2012 - 08.2012

Loan Processor

Pulte Mortgage
03.2010 - 03.2012

Loan Processor / Loss Mitigation Specialist

Atlantic Mortgage
01.2003 - 01.2009

Sr. Loan Processor / Manager

Falcon Mortgage
01.2002 - 01.2003

Loan Processor

Wells Fargo Home Mortgage
01.2000 - 01.2002

Loan Processor

US Home Mortgage
01.1997 - 01.2000

Associate of Applied Science - Paralegal Studies

Arapahoe Community College