LISA JENKINS
Alpharetta,GA
Summary
Dynamic professional with a proven track record in project management and customer service, exemplified during my tenure in advertising and banking. Skilled in Microsoft Office and adept at fostering client relationships, I've successfully managed multi-state accounts and improved process efficiency. My strategic approach and team management capabilities have consistently enhanced project delivery and client satisfaction. Attentive with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Resident Care Aide
Phoenix at Milton
Milton, GA
03.2023 - 08.2024
- Maintained a clean work environment by adhering to infection control protocols.
- Answered call bells promptly, communicated needs and concerns of residents to appropriate personnel in a timely manner.
- Assisted with ambulation using gait belts, canes or walkers as necessary.
- Participated in staff meetings and provided input on resident care plans.
- Reported any concerns about resident health status to the supervisor or nurse immediately.
- Performed light housekeeping duties, such as changing linens, cleaning bathrooms and dusting furniture.
- Supported residents' rights by maintaining confidentiality regarding medical information, care decisions, personal matters.
Scheduling Coordinator
RICHMOND GASTRO
Chesterfield, USA
12.2021 - 09.2022
- Pre-screened and scheduled patients prior to procedures.
- Effectively communicated with patients, physicians, and medical staff.
- Prepared patient documentation for internal processes and patient review.
- Provided guidance to team members regarding best practices related to scheduling tasks.
- Developed strategies for improving efficiency within the scheduling process.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
Fraud Detection Coordinator
CAPITAL ONE
Glen Allen, USA
09.2016 - 11.2021
- Verified and investigated customer transactions.
- Evaluated customer feedback in order to improve overall processes related to detecting fraudulent transactions.
- Responded promptly to inquiries from customers regarding suspected fraudulent activity.
- Maintained detailed records of investigations conducted.
- Documented verification for further customer protection, and eliminating identity theft.
- Capital One 360 Banking fraud investigation intake, validating new accounts.
- The ability to provide sources of information with accuracy to customers.
Project Manager-Coordinator
RETIRING BY DESIGN -SOLUTION ADVISORS
Richmond, USA
09.2015 - 04.2016
- Proficient in managing multi-state and multi-line accounts.
- Executed the flow of the project from initiation to delivery.
- Served as a liaison for clients and internal teams.
- Maintained a strong working relationship between the agency and the vendors.
- Gatekeeper of schedules, processes, budgets, and deliverables.
- Exercised critical thinking and decision-making skills.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Developed and maintained project plans, timelines, and budgets.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Created and implemented processes to ensure successful completion of projects.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
Creative Process-Servicing Traffic Manager
CAPITAL ONE
Goochland, USA
12.2014 - 09.2015
- Managed the time workflow of servicing copywriters while providing administrative support.
- Monitored the efficiency and timeliness of processing and servicing projects.
- Managed and prioritized requests from other departments to the creative team and servicing staff.
- Prompt delivery of agendas and meeting correspondence to team members.
- Retained an archive of repository documents for the team and department for reference.
- Created detailed reports on traffic operations, trends, and performance metrics.
- Monitored progress of projects, identified potential issues, and provided solutions accordingly.
Project Coordinator
BROOKS - ADAMS RESEARCH
Richmond, USA
08.2014 - 12.2014
- Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Managed communication channels between various teams involved in the execution of complex projects.
- Prepared status reports to communicate progress to stakeholders and management teams.
- Collaborated with cross-functional teams to define requirements for new initiatives.
- Participated in general administrative duties by printing the required research documents for the agency staff and research teams.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
Education
Some College (No Degree) - Liberal Arts
Virginia Commonwealth University
Richmond, VASkills
- Microsoft Word
- G Suite
- Phone etiquette
- Dental office experience
- Quality assurance
- Computer literacy
- Marketing
- SharePoint
- Patient care
- Front desk
- Medical office experience
- Management
- Filing
- Google Docs
- Google Suite
- Administrative experience
- Research
- Patient service
- HIPAA
- Meditech
- Email marketing
- Medical scheduling
- Project coordination
- Analysis skills
- Computer skills
- Project management
- Smartsheet
- Lexis-Nexis
- PowerPoint
- Microsoft Office
- Slack
- Windows
- Medical receptionist
- Microsoft Access
- Word processing
- Oral surgery
- Private practice
- Medical records
- Dental receptionist
- Team management
- Process improvement
- Data analysis skills
- Customer service
- Data entry
- Microsoft Excel
- Typing
- Medical terminology
- Office experience
- Documentation review
- Writing skills
- Employee orientation
Personal Information
- Authorized To Work: US for any employer
Timeline
Resident Care Aide
Phoenix at Milton
03.2023 - 08.2024
Scheduling Coordinator
RICHMOND GASTRO
12.2021 - 09.2022
Fraud Detection Coordinator
CAPITAL ONE
09.2016 - 11.2021
Project Manager-Coordinator
RETIRING BY DESIGN -SOLUTION ADVISORS
09.2015 - 04.2016
Creative Process-Servicing Traffic Manager
CAPITAL ONE
12.2014 - 09.2015
Project Coordinator
BROOKS - ADAMS RESEARCH
08.2014 - 12.2014
Some College (No Degree) - Liberal Arts
Virginia Commonwealth University
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