Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Jennings

Gainesville,GA

Summary

Dynamic and dependable professional with a proven track record at Knoxville East KOA, excelling in customer service and problem-solving. Enhanced guest satisfaction through effective communication and meticulous cleaning practices, ensuring a welcoming environment. Recognized for cultivating strong team collaboration and maintaining high standards of cleanliness and organization.

Overview

2024
2024
years of professional experience

Work History

Custodian

Forsyth Co Schools
07.2006 - 05.2023
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Cleaned walls and ceilings with special reach tools following summer cleaning schedule.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Reported vandalism or other damage to property to supervisor.
  • Supported event setups and breakdowns, enabling smooth operation of school and corporate events.
  • Bolstered security measures, regularly checking doors and windows for proper closure after hours.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.

Campground Assistant Manager

Knoxville East KOA
1985 - 07.2003
  • Enhanced workspace organization through regular tidying and cleaning.
  • Adhered to guidelines to accomplish designated tasks.
  • Reviewed guest input to implement product and service upgrades.
  • Organized and entered information into a digital system.
  • Cultivated strong working relationships with staff.
  • Managed cash intake and deposit records, minimizing discrepancies.
  • Offered hands-on assistance to guests, assessing needs, and maintaining current knowledge of area attractions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Increased job satisfaction through celebration of team
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Engaged with guests to gather feedback, using insights to improve service and product offerings.
  • Improved guest satisfaction by resolving complaints and inquiries promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained a clean, safe, and organized store, restroom, game room, laundry facilities, playground, campsites, and picnic area to enhance the customer experience.

Education

Diploma - Travel Industry Hotel, Motel, Airline Reservations

South Eastern Academy
Kissimmee, FL
06.1987

Certificate of Completion - Travel And Tourism

Sevier County Technical School
Sevierville, TN
06.1985

American History

Sevier County High School
Sevierville, TN
06.1985

Skills

  • Cleaning and sanitizing
  • Work independently
  • Responsible and dependable
  • Customer service
  • Problem-solving

Timeline

Custodian

Forsyth Co Schools
07.2006 - 05.2023

Campground Assistant Manager

Knoxville East KOA
1985 - 07.2003

Diploma - Travel Industry Hotel, Motel, Airline Reservations

South Eastern Academy

Certificate of Completion - Travel And Tourism

Sevier County Technical School

American History

Sevier County High School

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