Lisa Jennings
Gainesville,GA
Summary
Dynamic and dependable professional with a proven track record at Knoxville East KOA, excelling in customer service and problem-solving. Enhanced guest satisfaction through effective communication and meticulous cleaning practices, ensuring a welcoming environment. Recognized for cultivating strong team collaboration and maintaining high standards of cleanliness and organization.
Overview
2024
2024
years of professional experience
Work History
Custodian
Forsyth Co Schools
Cumming, GA
07.2006 - 05.2023
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Cleaned walls and ceilings with special reach tools following summer cleaning schedule.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Reported vandalism or other damage to property to supervisor.
- Supported event setups and breakdowns, enabling smooth operation of school and corporate events.
- Bolstered security measures, regularly checking doors and windows for proper closure after hours.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Campground Assistant Manager
Knoxville East KOA
Kodak, TN
1985 - 07.2003
- Enhanced workspace organization through regular tidying and cleaning.
- Adhered to guidelines to accomplish designated tasks.
- Reviewed guest input to implement product and service upgrades.
- Organized and entered information into a digital system.
- Cultivated strong working relationships with staff.
- Managed cash intake and deposit records, minimizing discrepancies.
- Offered hands-on assistance to guests, assessing needs, and maintaining current knowledge of area attractions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Increased job satisfaction through celebration of team
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with guests to gather feedback, using insights to improve service and product offerings.
- Improved guest satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained a clean, safe, and organized store, restroom, game room, laundry facilities, playground, campsites, and picnic area to enhance the customer experience.
Education
Diploma - Travel Industry Hotel, Motel, Airline Reservations
South Eastern Academy
Kissimmee, FL06.1987
Certificate of Completion - Travel And Tourism
Sevier County Technical School
Sevierville, TN06.1985
American History
Sevier County High School
Sevierville, TN06.1985
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Problem-solving
Timeline
Custodian
Forsyth Co Schools
07.2006 - 05.2023
Campground Assistant Manager
Knoxville East KOA
1985 - 07.2003
Diploma - Travel Industry Hotel, Motel, Airline Reservations
South Eastern Academy
Certificate of Completion - Travel And Tourism
Sevier County Technical School
American History
Sevier County High School