Lisa Jensen
Kimberling City,MO
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
29
29
years of professional experience
Work History
Receptionist, Administrative Assistant, Tickets
Shepherd Of The Hills Development
08.2021 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Scheduled office meetings and client appointments for staff teams.
- Maintained visitor log for entering and leaving facility for security purposes.
- Sold tickets to concerts, plays and other performances at ticket counter and by online ticketing systems.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
Owner
Lisa's Place
04.1995 - 05.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Performed statistical analyses to gather data for operational and forecast team needs.
Master Artistic Educator
Matrix
03.1995 - 12.2020
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Trained and supervised new teachers to apply best teaching practices and comply with protocols.
- Created and developed lesson plans to meet students' academic needs.
State Board Tester
Missouri Department Of Cosmetology
01.1995 - 05.2015
- Performed reviews of employee work performance to check for areas in need of additional training.
- Established and maintained quality control standards.
- Facilitated virtual, in-person and blended learning sessions.
Education
Cosmetology - Cosmetology
Grabber School of Hair Design
St Louis, MOMaster Colorist - Master
Matrix
New York, NY11.1991
Skills
- Excel Spreadsheets
- Cash Deposit Preparation
- Labor Relations
- 10-Key Proficiency
- Account Balancing
- Back Office Operations
- Customer Service
- Mail Management
- Administrative Support
- Accounting Support
- Phone Call Answering
- Time Management
- Statistical Data Gathering
- Schedule Management
- Self Starter
- Employee Timesheet Processing
Timeline
Receptionist, Administrative Assistant, Tickets
Shepherd Of The Hills Development
08.2021 - Current
Owner
Lisa's Place
04.1995 - 05.2021
Master Artistic Educator
Matrix
03.1995 - 12.2020
State Board Tester
Missouri Department Of Cosmetology
01.1995 - 05.2015
Cosmetology - Cosmetology
Grabber School of Hair Design
Master Colorist - Master
Matrix
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