Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Jessen

Holland ,MN

Summary

Proven leader in program and office management, adept at strategic planning and problem-solving, significantly enhanced operational efficiency at Divine House Inc. Skilled in financial administration and staff development. Excel in fostering team productivity and delivering exceptional customer service. Proactive approach ensures meticulous attention to detail and dependable program execution. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Program Coordinator

Divine House Inc.
Marshall Minnesota
03.2024 - Current
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Tracked and reported expenses accurately to manage program budgets.
  • Managed budgets and resources for successful execution of multiple programs simultaneously.
  • Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
  • Provided technical support to staff with necessary resources to carry out duties successfully.
  • Oversaw staff schedules and assignments to handle programming demands.

Secretary

TK Onsite Welding
01.2021 - 06.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Created and updated records and files to maintain document compliance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Office Manager

Marshall County Group Home Inc.
Argyle, MN
07.2023 - 02.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Delivered performance reviews, recommending additional training or advancements.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Beautician - Cosmetology

Wadena Technical College
Wadena MN
06.1991

High School Diploma -

Deer Creek High School
Deer Creek, MN
06.1990

Skills

  • Program Management
  • Office Administration
  • Proactive mindset
  • Report Generation
  • Attention to Detail
  • Problem-Solving
  • Customer service experience
  • Critical Thinking
  • Decision-Making

Timeline

Program Coordinator

Divine House Inc.
03.2024 - Current

Office Manager

Marshall County Group Home Inc.
07.2023 - 02.2024

Secretary

TK Onsite Welding
01.2021 - 06.2024

Beautician - Cosmetology

Wadena Technical College

High School Diploma -

Deer Creek High School

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