Lisa J. Neelis
Cheboygan,MI
Summary
To obtain a fulfilling medical assistant position.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
28
28
years of professional experience
Work History
Lead Registered Medical Assistant
Thunder Bay Community Health Services
11.2017 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ordered supplies and Vaccines.
- Monthly Inventory and balanced vaccines.
- Improved Quality measured and maintained above average results.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Little Traverse Primary Care
03.2012 - 11.2017
- Dr. Drogowski, Dr. Konicki, Dr. DeCarli, Adam & Jenee Einhardt FNPs
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Measured patient pulse oximetry.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
Lead Office Support / Medical Assistant
Image North / Dr Visconti
01.2010 - 01.2012
- Implemented care and efficiency improvements to support and enhance office operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Practice Support / Medical Assistan
Cheboygan Memorial Health Center
01.2003 - 01.2010
- Dr. Zimmerman, Dr. Florek, Dr. Dekeyser, Peggie Rorick, FNP.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Store Manager
Snookums
01.2001 - 01.2003
Secretary of the Sales Department
LJ Ormsbee Motors
01.2000 - 01.2001
Bridal Consultant / Store Manager
Bridal Boutique
01.1998 - 01.2000
Education
Associate of Arts Degree - Medical Assisting
North Central Michigan College
PetoskeySkills
Support in patient care
- Proficient in measuring and recording vital signs
- Patient treatment explanation
- Documented patient medical histories and allergies
- Managing medical supply inventory
- Managing urgent medical triage
- Administered injections and vaccines
- Coordinated patient referrals
- CPR certification
- Maintains composure in high-pressure situations
- Collaborative team member
- Experienced in handling high-volume phone interactions
- Streamlined office processes
- Ensured accuracy of medical records while adhering to HIPAA standards
- Electronic health records management
- Lab specimen collection
- Medical terminology proficiency
- Sterilization techniques
- Compassionate and reliable
- Complex Problem-solving
- Prioritizing stat orders
- Communicating with patient families
- Analytical decision-making skills
- Patient needs assessments and management
- Procedure assistance
- Patient scheduling
- Maintaining confidentiality
Timeline
Lead Registered Medical Assistant
Thunder Bay Community Health Services
11.2017 - Current
Medical Assistant
Little Traverse Primary Care
03.2012 - 11.2017
Lead Office Support / Medical Assistant
Image North / Dr Visconti
01.2010 - 01.2012
Practice Support / Medical Assistan
Cheboygan Memorial Health Center
01.2003 - 01.2010
Store Manager
Snookums
01.2001 - 01.2003
Secretary of the Sales Department
LJ Ormsbee Motors
01.2000 - 01.2001
Bridal Consultant / Store Manager
Bridal Boutique
01.1998 - 01.2000
Associate of Arts Degree - Medical Assisting
North Central Michigan College
Activities / Interests
Reading, Camping, Horseback riding, Spending time with my family and animals on our farm.
Community Activities
- Hebron Township Board, Elected Trustee, 2000, Present