Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Johnson

Mamou,LA

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

24
24
years of professional experience

Work History

Assest Protection Team Lead

Walmart
Opelousas, LA
03.2005 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Participated in cross-functional team-building activities.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Operated material moving equipment to move heavy loads and maintain production levels.
  • Operated production machinery safely to reduce workplace accidents.
  • Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Clerical Secretary

Lavergne's Insurance
Ville Platte, LA
06.1998 - 03.2004
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Completed accurate daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Entered data into computer system and updated customer contacts with information to keep records current.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Recorded expenses and maintained accounting records.
  • Recorded daily financial transactions using Quickbooks and handled payments of accounts.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Medical Unit Secretary

Ville Platte Medical Center
Ville Platte, LA
01.1989 - 01.1990
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Organized patient files and streamlined operations to improve efficiency.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Received and routed laboratory results to correct clinical staff members.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.

Education

Unit Secretary Certification - Unit Secretary

Ville Platte Vocational School
Ville Platte, LA

GED -

Ville Platte High
Ville Platte, LA
07.1983

Skills

  • Team-Building Exercises
  • Wheelchair Assistance
  • Lead Collection
  • Business Valuation
  • Process Integration
  • Job Assignments
  • Production Monitoring
  • Profit and Loss Reporting
  • Team Monitoring
  • Call Transfers
  • Task Monitoring
  • Process Improvement Initiatives
  • Corrective Actions
  • Operational Efficiency and Safety
  • Leadership Communications
  • Motivational Leadership
  • Guest Satisfaction
  • Overseeing Personnel
  • Team Member Motivation
  • Preventable Injuries
  • Performing Evaluations
  • Team Meetings
  • Hazardous Chemicals
  • Continuous Improvement Projects
  • Shipment Processing
  • Team Leadership Strengths
  • Prevention Strategies
  • Workload Delegation
  • Overseeing Daily Activities

Timeline

Assest Protection Team Lead

Walmart
03.2005 - Current

Clerical Secretary

Lavergne's Insurance
06.1998 - 03.2004

Medical Unit Secretary

Ville Platte Medical Center
01.1989 - 01.1990

Unit Secretary Certification - Unit Secretary

Ville Platte Vocational School

GED -

Ville Platte High

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Lisa Johnson