Lisa Johnson
Macclenny,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level FSD position. Ready to help team achieve company goals.
FSD highly effective at risk and operational management. Identifies safety threats and finds workable solutions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
FSD
Trinity Services Group
06.2021 - Current
- Oversaw safety of employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Kept team compliant with security protocols and appearance standards.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
HSW 2
NEFSH
08.2020 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded proactively and positively to rapid change.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Food Service Worker
Trinity Services Group
08.2011 - 09.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Monitored food quality and freshness throughout day.
- Stored food in designated containers and storage areas to prevent spoilage.
- Adjusted food preparation methods in accordance with customer requests.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Observed diners to respond to additional requests and determine when meal completed.
Support Service Worker
NEFSH
08.2003 - 09.2007
- Maintained clean, safe, and well-organized patient environment.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Demonstrated knowledge of menu items and corresponding ingredients.
Shift Supervisor
Taco Bell Restaurant
05.2000 - 08.2003
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Developed and implemented new processes and procedures to streamline operations.
- Conducted performance reviews and provided staff with feedback and guidance.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
Education
GED -
GED
Macclenny, FL06.2002
Skills
- Good Telephone Etiquette
- PPE Compliance
- First Aid/CPR
- Excellent Communication
- Planning and Coordination
- Decision-Making
- Multitasking Abilities
- Dependable and Responsible
- Training and Development
- Organization and Time Management
- Problem-Solving
Certification
Serve Safe Certified
Timeline
FSD
Trinity Services Group
06.2021 - Current
HSW 2
NEFSH
08.2020 - 06.2021
Food Service Worker
Trinity Services Group
08.2011 - 09.2019
Support Service Worker
NEFSH
08.2003 - 09.2007
Shift Supervisor
Taco Bell Restaurant
05.2000 - 08.2003
GED -
GED
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