Lisa Johnson
Lakewood,Co.
Summary
Tax Compliance Agent that thrives in a challenging environment. Analytical, organized, and meticulous accountant with state trust tax expertise. Dependable, bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic collaborator with a strong work ethic and advanced complex critical thinking skills. Excellent written and verbal communication skills. Highly computer efficient with the ability to learn the latest programs with ease.
Overview
24
24
years of professional experience
Work History
Tax Compliance Agent
Colorado State Department of Revenue
01.2019 - Current
- Reviewing taxpayer accounts and conducting investigations pertaining to taxation to determine if they are in compliance with Colorado Revised Statutes
- Specific duties include: prioritizing assignments and conducting investigations on delinquent taxpayers to locate them and/or assets by researching departmental and public records, and other sources of information; contacting taxpayers and their representatives to negotiate settlements; assisting delinquent taxpayers in the filing of tax forms; serving district warrants and seizing assets to be sold in public auctions to obtained taxes owed; imposing sanctions such as levies, and the filings of liens and garnishments; initiating or responding to complaints by citizens or other governmental agencies in conducting investigations into alleged violations of statutes pertaining to taxation; acting as a witness in court cases involving the Department of Revenue; and performing other duties as assigned.
Administrative Support Assistant
City of Denver – Denver Human Services
01.2017 - 01.2019
- Research multiple Database systems for current and closed DHS programs
- Update correct database with correct client information
- Detailed spreadsheets of ongoing and closed cases
- Physical purge of outdated files while maintaining accurate information of client data
- Entered numerical data into databases in a timely and accurate manner
- Outlined the appropriate process and procedures necessary to fulfill and complete inquiries
- Scanned documentation and entered the database
- Obtained scanned records and uploaded them into the database
- Organized forms, made photocopies, filed records, and prepared correspondence and reports.
Freelance Accountant
Lakewood Co
01.2013 - 01.2018
- Personal income tax preparation
- Small Business income tax Preparation
- Worked with the IRS to help people who owed significant amounts to the IRS
- Filed tax returns and prepared governmental reports in compliance with strict standards
- Computed taxes owed by applying prescribed rates, laws, and regulations
- Proactively researched technical tax issues related to consulting projects
- Managed day-to-day responsibilities
- Reviewed and proof-read documents.
Floor Supervisor & Table Games
Dealer - Ameristar Casino
Black Hawk, CO
01.2008 - 01.2013
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Cross-trained and backed up other customer service managers
- Always adhered to all confidentiality requirements
- Met all customer call guidelines including service levels, handling time and productivity
- Solved unresolved customer issues
- Promptly responded to inquiries and requests from prospective customers
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
- Strong leader of customer support staff
- Facilitated inter-departmental communication to effectively provide customer support
- Maintained accurate records of past due customer account activity
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Maintained up-to-date knowledge of product and service changes
- Scheduled table games dealers and bi yearly performance evaluations and plans
- Reprimanding employees when gaming violations and company policies are violated.
Floor Supervisor
Blackjack Dealer, 's Casino Blackhawk
Fitzgerald
01.2000 - 01.2008
- Supervised a team of 50 table game dealers
- Completed daily shift change, accurately calculating all chips and cash drop for every table
- Was responsible for over a million dollars per shift
- Completed daily card and dice inventory
- Logged in all player rewards using a spread sheet system and monitored all cash exchanges for every guest
- Handled all Division of Gaming issues and customer complaints
- Maintained MTL and CTRC paperwork for the Casino, Division Of Gaming and the IRS
- Daily profit-loss statements
- Employee Reviews, positive and corrective coaching
- Dealt all games accurately, calculating payments in head
- Protected all games from theft or cheating.
Education
Bachelor’s Science - Business Accounting
Metropolitan State University of Denver
Skills
- Employee scheduling, Organized, Computer Skills, word processing, spreadsheets, databases, power point, Efficient multi-tasker, Staff training/development, Attention to detail, Ability to learn, Problem solving, Handles pressure, Time management, Adaptability, Strong work ethic
Timeline
Tax Compliance Agent
Colorado State Department of Revenue
01.2019 - Current
Administrative Support Assistant
City of Denver – Denver Human Services
01.2017 - 01.2019
Freelance Accountant
Lakewood Co
01.2013 - 01.2018
Floor Supervisor & Table Games
Dealer - Ameristar Casino
01.2008 - 01.2013
Floor Supervisor
Blackjack Dealer, 's Casino Blackhawk
01.2000 - 01.2008
Bachelor’s Science - Business Accounting
Metropolitan State University of Denver
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