Lisa Johnson
Canton,MS
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
10
10
years of professional experience
Work History
Community Center Coordinator
SON Valley
04.2019 - Current
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
Patient Care Coordinator
Brookdale Assisted Living Facility
06.2016 - 04.2019
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Coordinated transportation to get patients to and from medical appointments.
- Supported patients with necessary care during end-of-life phases by coordinating hospice care.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Patient Care Technician
Mississippi Baptist Medical Center
02.2014 - 06.2016
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Education
No Degree - Certified Nursing Assistant
Leake County Vocational Training
Walnut Grove, MSNo Degree - Clinical Medical Assistant
San Joaquin Valley College
Visalia, CAAssociate of Applied Science - Clinical Medical Assistant
San Joaquin Valley College
Visalia, CA11.2023
Skills
- Customer Account Management
- Procedures Scheduling
- Office Organization
- Positive Learning Environment
- Regulatory Compliance
- Compliance Requirements
- Customer Relationships
- Administrative Procedures
- Customer Satisfaction
- Data Integrity
- Administrative Support
- Records Filing
- Customer Care
- Clerical Support
- Office Supplies and Inventory
- Conflict Resolution
- Personnel Management
- Digital Filing
- HIPAA Guidelines
Timeline
Community Center Coordinator
SON Valley
04.2019 - Current
Patient Care Coordinator
Brookdale Assisted Living Facility
06.2016 - 04.2019
Patient Care Technician
Mississippi Baptist Medical Center
02.2014 - 06.2016
No Degree - Certified Nursing Assistant
Leake County Vocational Training
No Degree - Clinical Medical Assistant
San Joaquin Valley College
Associate of Applied Science - Clinical Medical Assistant
San Joaquin Valley College
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