Summary
Work History
Education
Skills
Timeline
Generic

Lisa GREGG

Hope mills ,NORTH CAROLINA

Summary

Determined [Job Title] with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Detail-oriented Grocery Manager with knowledge to oversee proper staffing and volume activity standards. Highly trained professional with passion for meeting and engaging customers and mentoring team members. Proven success in hard turnarounds of underperforming locations. Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments. Positive and well-trained professional with interests in visual merchandising and grocery store activity coordination. Driven Grocery Manager promoting exemplary talents in inventory oversight and recruiting and hiring very talented individuals. Successful devising weekly specials that draw business. Talented Grocery Manager touting [Number] years of expertise maintaining supply levels and handling large orders for $[Amount] monthly revenue organization. Knowledgeable resource committed to assisting customers and alleviating conflicts through effective communication and active listening. Promoting exemplary skills in developing positive workplace environments and boosting employee morale. High-energy [Job Title] with solid background in retail environments and specialty experience in grocery management. Proficient in organizing and minimizing shrinkage of perishable goods. Skillful delegator and organizational problem-solver. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Grocery Manager

Carlie C's
07 2022 - Current
  • im a key holder i open and close the store i do cash office and the deposits answer phones custer service desk i run cash register i unload truck and work the frieght put all back stockaway and recover the store . i di schedules and hire and fire teach and train and coach when needed and do whatever needs to be done i order $ir the store


Asst/ co manager

Walmart
08 2000 - 05 2019
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Approved regular payroll submissions for employees.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
  • Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Established strong relationships with vendors, negotiating favorable pricing agreements and securing high-quality products for the store.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
  • Streamlined operational processes for increased efficiency, leading to reduced costs and improved customer experience.
  • Continuously monitored market trends and competitor activities, adjusting strategies accordingly to maintain a competitive advantage within the industry.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Implemented loss prevention measures, reducing instances of theft and improving store security.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
  • Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
  • Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Onboarded new employees with training and new hire documentation.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved safety procedures to create safe working conditions for workers.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Education

Diploma - General

Stevens High School
06.1987

Skills

  • Customer service and assistance
  • Task delegation
  • Visual Merchandising
  • Coordination of inventory
  • Supply level management
  • Verbal and written communication
  • Store activity coordination
  • Staff training/development
  • Employee reviews
  • Business Development
  • Coaching and mentoring
  • Product development
  • Recruitment
  • Inventory management
  • Employee scheduling
  • Scheduling

Timeline

Grocery Manager

Carlie C's
07 2022 - Current

Asst/ co manager

Walmart
08 2000 - 05 2019

Diploma - General

Stevens High School
Lisa GREGG