Lisa Johnson
Butte,MT
Summary
Energetic and friendly care coordinator naturally able to create a warm welcoming atmosphere for clients and staff. Extensive experience in insurance verification, requesting authorization, and patient scheduling. Dedicated to efficient and effective collaboration between care teams, patients and families. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Lone Peak Physical Therapy/Confluent Health
02.2015 - Current
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Education
High School Diploma -
Butte High School
Butte, MT06.1998
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Multitasking ability
- Customer Service
- Patient Relations
- Attention to Detail
- Insurance Verification
- Patient confidentiality
- Verbal and written communication
- Medical Terminology
- Patient documentation
- Filing and Recordkeeping
- Insurance Practices
- Quality Assurance
- Inventory Management
- Calm and Effective Under Pressure
- Punctual and Hardworking
- Reliability and Dedication
- Caring and Empathetic
- Insurance verifying
- Patient Intake
- Patient Confidentiality and Data Security
- Insurance Authorizations
- Communicating to Patients and Families
- Payment Calculation
- Applying Patient Payments
Timeline
Patient Care Coordinator
Lone Peak Physical Therapy/Confluent Health
02.2015 - Current
High School Diploma -
Butte High School
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