Summary
Work History
Education
Skills
Timeline

Lisa Johnson

Philadelphia,PA

Summary

Adept at fostering professional growth and enhancing team performance, my tenure at Clean Tech Competition as a Housekeeping Supervisor was marked by increasing staff efficiency and boosting customer satisfaction through meticulous training and effective communication. Specializing in sanitation standards and guest relations, I successfully managed supply procurement and resolved complaints, solidifying trust and elevating service quality.

Work History

Housekeeping Supervisor

Clean Tech Competition
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased employee performance through effective supervision and training.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Evaluated employee performance and developed improvement plans.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.

Education

None -

Strawberry Mansion, Philadelphia, PA

Skills

  • Housekeeping knowledge
  • Cleaning and sanitation
  • Guest Relations
  • Customer service-focused
  • Cleaning techniques
  • Task assignment
  • Training and mentoring
  • Task Delegation
  • Cleaning bathrooms
  • Vacuuming and sweeping
  • Workload prioritization
  • Sanitation Standards
  • Window Cleaning
  • Dusting furniture

Timeline

Housekeeping Supervisor - Clean Tech Competition
Strawberry Mansion - None,

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Lisa Johnson