Lisa Johnson
Boynton Beach
Summary
Results-driven RCM Specialist skilled in customer relations, expert problem solving, and analytical thinking. Committed to improving workflow efficiency and enhancing team performance through effective coaching and mentoring. An adaptable professional with a strong team leadership, exceptional problem-solving skills, contributing to significant improvements in customer satisfaction and team productivity.
Overview
7
7
years of professional experience
Work History
RCM Specialist
Nations - GVS
Remote
02.2025 - Current
- Supported team in executing daily operational tasks, enhancing workflow efficiency.
- Assisted in maintaining accurate records and documentation for compliance purposes.
- Collaborated with colleagues to streamline processes and improve service delivery.
- Adapted quickly to new software systems, providing effective support during implementations.
- Provided training assistance to new staff, fostering a collaborative work environment.
- Researched best practices and suggested improvements for ongoing projects and tasks.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
SME Team Leader
Nations
Remote
09.2023 - 02.2024
- Led team in developing and implementing training programs for new staff members.
- Conducted regular performance evaluations to ensure team alignment with organizational goals.
- Developed training materials and resources to enhance team knowledge and performance.
- Evaluated existing processes, identifying areas for improvement and implementing changes.
- Mentored junior team members, contributing to their professional growth and development.
- Implemented mentoring program for junior staff, accelerating their professional development and contribution to projects.
- Boosted team morale and productivity through effective leadership and clear communication.
Lead Dispatcher
GoCravy
Remote
11.2018 - 04.2021
- Oversaw daily dispatch operations, ensuring timely and accurate delivery of services.
- Managed a team of dispatchers, providing mentorship and training to enhance performance.
- Developed and implemented standard operating procedures to improve workflow efficiency.
- Coordinated communication between drivers and clients to optimize route planning.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
Education
High School Diploma -
Survivors Charter School
West Palm Beach, FL06-2005
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Coaching and mentoring
- Team performance improvement
- Critical thinking
- Customer relationship management (CRM)
Timeline
RCM Specialist
Nations - GVS
02.2025 - Current
SME Team Leader
Nations
09.2023 - 02.2024
Lead Dispatcher
GoCravy
11.2018 - 04.2021
High School Diploma -
Survivors Charter School