Lisa Johnson-Corral
Las Vegas,NV
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
IT Support Consultant
Asurion Call Center
05.2017 - 05.2017
- Troubleshot complex technical issues using advanced diagnostic tools and methodologies, restoring functionality quickly and efficiently.
- Followed all company policies and procedures to deliver quality work.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Used ticketing systems to manage and process support actions and requests.
WAH IT Sales-Support Specialist
Frontier Communications
06.2014 - 03.2017
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Tracked customer service cases and updated service software with customer information.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Owner/Pool Operator
L&L Pool Services
06.2005 - 05.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Completing daily operations, ensuring all tasks were completed accurately and efficiently.
Telephone Services-Customer Service Supervisor
Citibank
06.1995 - 05.2005
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Education
High School Diploma -
Valley High School
Las Vegas, NV05.1984
Skills
- Hardware maintenance
- Remote Support Capabilities
- Desktop support
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Call center experience
- Computer Proficiency
- Complaint resolution
- Security Policies
- Call Center Operations
- Customer Service
- Remote Support
- Service support
- Issue Troubleshooting
- Customer service expert
- Appointment Scheduling
- Microsoft Outlook
- Application installations
- User Support
- Customer Success Management
- Technical Support
- Problem-Solving
- Time Management
- Attention to Detail
- Microsoft Windows and Office
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
Timeline
IT Support Consultant
Asurion Call Center
05.2017 - 05.2017
WAH IT Sales-Support Specialist
Frontier Communications
06.2014 - 03.2017
Owner/Pool Operator
L&L Pool Services
06.2005 - 05.2013
Telephone Services-Customer Service Supervisor
Citibank
06.1995 - 05.2005
High School Diploma -
Valley High School
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